Divya Saini

Experience

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  Safexpress Private Limited

  Jan 2013 - Dec 2014

  Delivery Operations-Executive

  Operations Handled:*Project Deliveries:- -Identified the major problems in delivering the waybills for projects -Importance of information flow at the gateways for successful completion of projects -Importance of operations involvement for successful completion of projects -Trained all India regarding the ATM deliveries, educate the people about its handling-Heavy odd shipment delivery & special requirements (like question paper, books) by customers*Same Day Delivery & Inventory Control: -To minimize the inventory of the hubs situated all across India by implementing various methods like:-+Sending out deliveries by using FIFO and LIFO.+Clearing old pending issues/waybill (DOD/To-pay/Retail).+Monitor Delivery Vehicle departure timing & Vehicle attendance+Giving targets and motivating inventory controllers to achieve the same*Backend support to the sales teams all across India by managing their important & urgent deliveries on time, escalation handing, giving reports to CMD, ED, Strategy director at any point of time on various factors.*Negotiation with various customers regarding freight, collection, Co-ordination with the internal team members and same communicated with the customers, Vendors for smooth deliveries*Proper utilization of the resources (Human resource, IT etc) provided by the company to achieve the goals given to me & Performance Mapping of the Team.*Improve the operational systems, processes and policies in support of organizations mission -- specifically, information flow and management. *Addition & Testing of many reports in Discoverer, like Hub Delivery report, Inventory Delivery Report, Un attempted Delivery Report and Schedule delivery report etc.*Confirmation and approval regarding UGD, Rebooking process and its implementation. Show less

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  Gati Limited

  Dec 2014 - Oct 2015

  Operations-Executive (EDC )

  *Maintaining Inventory of 25 locations with clearing old dockets and attempting the on time and on assured delivery date using DIFOT and AOA(Attempt on Arrival)*Priotize the Deliveries and coordinate for the refusal materials to respective CSA of Gati at Nagpur(Customer Service Agent) to get it rebooked for ignoring Agening*Clearing timely Complaints for Customers using CRI (Complain Resolve Index)and CRR tools*Contrilling and clearing of DEPS (Damage,Extra,Pilferage and short) cases*Ensure the arrival on time of material by pulling the in-transit Dockets/consignments by keeping and tracking through Maintaing AIFOT by various hubs from booking to delivery end*Training and Education to Human Resource to acheive the goals *One to One interaction,negotiation with the customers,bikers,Vendor's and Assosiates*Provide various inputs to finance and sales team for business growth*Timely Escalation Handling and Preparing the MIS to EDC and Zonal Level*Addition and Testing of many Forms (Reports) in oracle for better information flow and analysis*Pick up of various giants through vendors like Snapdeal PayTM,Askme and TV Homeshop18 etc Show less

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  Gojavas

  Oct 2015 - Oct 2016

  Special Projects- Senior Executive

  *MIFA ,TAKT,Multi Skill waste analysis to standardise the manpower under PROGRAM MANAGEMENT OFFICE*Process improvement and compliance of the same regarding LMD,LPC and FM*Develop User Interface for Nerve Centre project (CCTV cameras)*Nerve centre coordination across various departmnets,controlling ,analysis of various videos while implementing PAN India *Maintain Business Research Documents(BRD) for various projects *Creating a new model working on keywords,apply fuzzy logic to the areas where PINCODE issue as Gurgram (Mahipalpur) Noida,Dehradun etc*Alignment and driven process ,information process between IT and respective departments Show less

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  DTDC Express Limited

  Jan 2018 - Oct 2020

  Customer Relationship Management Executive
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  Stellar Value Chain Solutions Pvt. Ltd.

  Oct 2020 - May 2022

  Senior Customer Service Representative

  Looking after Major Giants Accounts (First Mile to Last Mile with escalations)*Marathon*Fab India *Colorbar *Borosil*Wipro (Novelco) etc.

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  Safexpress Private Limited

  Jun 2022 - now

  Assistant Manager

  Managing , Analyzing & Visual Performance of2050 Fleets PAN INDIA at 156 Delivery Gateways/Branches from Corporate to enhance the utilizationwith Non-Compliance of SOP's /Processes in Last Mile Deliveries-Operations