Eric V. Johnson

Experience

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  Home Savings of America, FSB

  Oct 1978 - Dec 1993

  Retail Banking Operations, Vice President

  Managed nationwide communication division, policy and procedures, project management team, mergers and acquisition team, branch openings and relocations and all compliance programs.

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  Home Savings of America

  Jan 1994 - Jan 1999

  Director of Loan Service, Senior Vice President

  Managed Call Center for Customers Service, Information Technology division, and the Communications Policy and Procedure division

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  Broadway Federal Bank

  May 1999 - Aug 2006

  Retail Banking, Senior Vice President

  Managed Retail Banking Network and Lending Operations

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  Citibank

  Dec 2007 - Nov 2010

  Financial Center Manager, Vice President

  Manged Retail Banking, Business Banking and Lending Operation for the Fairfax District of Los Angeles.

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  Northern Trust Corporation

  Nov 2010 - Mar 2018

  Directed operations of four divisions and supervised performance management process and staffing for numerous business locations within region. Improved efficiency of workflow processes by monitoring system applications and recommending actionable steps to overcome bottlenecks. Established performance metrics that ensured timely completion of objectives.Key Contributions: Created operations center from ground up in under four months, including employee training and development, while maintaining high morale during transition period. Reduced response time and delivery of client work by 50% in two quarters through developing metrics and tracking reports. Improved service quality scores in survey by developing action plans based on responses. Show less

  • Senior Vice President Division Head National Loan Operations

    Oct 2013 - Mar 2018

  • Manager Trust, Banking and Investment Operations, Vice President

    Nov 2010 - Oct 2013
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  Self-employed

  Mar 2019 - now

  Independent Contractor