Brian Cocozziello

Experience

• 

  UNH Academic Technology Support Center

  Jan 2012 - May 2015

  Team Leader

  • Provided technical support to students for computer networking, software installation, and troubleshooting• Maintained equipment in the library• Lead a team during training through a variety of team-building activities• Collaborated with other team leaders on projects to improve the state of the universities website• Strong focus on positive and helpful customer support at all times

• 

  Bankers Life

  Jun 2013 - Aug 2013

  Insurance Agent Internship

  • Competitive internship with a strong focus on the sales process, especially prospecting.• Completed NAV, a week long course designed by Bankers Life and Casualty to train new agents in the sales process• Established appointments with possible prospects by contacting friends/relatives, phone lists, and door knocking• Visited clients with an established insurance agent mentor in order to improve client relations, revisit past policies, as well as sell new policies

• 

  Technology Business Research, Inc.

  May 2014 - Jan 2015

  Research Analyst Intern

  Qualitative and quantitative analysis of the ICT industry involving working closely with industry-leading analytical teams, assisting in the development of syndicated reports, as well as primary and secondary research for custom projects.

• 

  B2W Software, A Trimble Company

  May 2015 - now

  • Planning software projects, including working with the team to define scope, allocating resources, setting deadlines, laying out communication strategies, and supporting testing strategies• Resource management including roadmap alignment, prioritization, tracking as well as assisting with hiring• Release testing owner including coordination with multiple, distributed agile scrum teams to deliver a timely release of multiple integrated projects• Report to executive-level management on project status, risks, and projections• Administer Jira and Confluence Show less • Estimated, planned, and executed successful, quality testing activities including release testing and beta testing• Strategized and implemented automated tests• Lead and coordinated technology for annual user conference• Gathered and analyzed business requirements including story development for a feature that was released and successful with customers• Developed UML models to clearly communicate intended product architecture• Constantly assessed and applied ways to improve team processes and communication such as organizing Confluence, documenting workflow processes for the team that resulted in clearer data in Jira Show less • Provided phone, e-mail, and internet-based support for Windows-based software products.• Worked with clients to solve technical problems and answer questions on how to use the software• Compiled customer feedback to help shape future development ideas• Actively contributed to the development of knowledge base articles and other documentation• Performed quality-assurance duties for new releasesMajor Roles:• Salesforce Administrator of Client Services• Implementation and Administration of Salesforce-Integrated Support Website• Cloud Transition Specialist - assisted clients in cloud transition• Beta Test Coordination• Technical Professional Services Primary (Server Move, SQL Upgrade, etc.) Show less

  • Engineering Project/Program Manager

    Dec 2021 - now

  • Senior Quality Assurance Engineer

    Jun 2021 - Dec 2021

  • Quality Assurance Engineer

    Feb 2017 - Jun 2021

  • Technical Support Engineer

    May 2015 - Feb 2017