Julian Ward

Experience

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  CHG Healthcare Services

  Sept 1994 - Jun 1996

  Technical Consultant

  Responsible for the delivery of bespoke medical administration systems for UK based private hospital network(25 sites).*On site project management/site visits to ensure timely delivery of systems and quality checks.*Liaison with suppliers/software/hardware vendors for contract tenders, installation.*Resolution of all technical issues from cabling/network/hardware/application/OS.*System/UAT testing, backup strategy/disaster recovery.

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  Visa

  Jun 1996 - Sept 1998

  Technical Specialist

  *Systems administration and support for Barclays internet banking project based on Sun hardware*Involved from initial UAT / testing during the project pilot phase, through to live implementation.*Liaison with Barclay's project team to establish SLA's and performance criteria.*Developed custom automated monitoring/remote alerting system using shell scripts (Perl, TCL)

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  Logica

  Sept 1998 - Oct 1999

  Systems administrator

  Responsibilities similar to Visa interactive. Project was transferred from Visa, and I was invited to continue my work withLogica.

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  Innovant

  Oct 1999 - Apr 2003

  Unix systems / Tivoli administrator

  Tivoli framework and system administration on Sun/Solaris/Tandem based infrastructure.*Implementation of system scheduling application (Control-M/Maestro)*Customise and implement monitoring on new projects/infrastructure*Tivoli user support, deployment of Tivoli framework/agents across infrastructure*Development of shell scripts for automation/monitoring/alerting*Build & development of test environments*Documentation of installation procedures, infrastructure

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  Visa

  May 2003 - Jul 2005

  Technical support consultant

  Responsible for resolving technical issues arising with card/e-commerce transactions from global banking network operating across Mainframe/MVS/UNIX (Solaris) based infrastructure.*Investigation & detection of fraud/fraudulent transactions using neural network based tracking system.*Close liaison with client/member banks systems configuration to ensure maximum efficiency/card acceptance on ATM network*High degree of customer contact, diplomacy within a high security financial environment.*Diagnose/resolve technical problems swiftly in a business critical environment.*Preparation of financial settlement reports for consolidation at member banks. Show less

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  British Gas / Centrica

  Sept 2005 - Jun 2012

  SMART metering / application support

  Technical support for a number of systems using; ▪Oracle LodeStar ▪Verifone-PayWare ▪QuickAddress ▪Documentum ▪FileNet ▪Bank wizard ▪Staffware ▪Tivoli scheduler. Latterly joined Smart metering project to help deliver national wireless infrastructure/systems for domestic energy usage.*Developed web based front end for control/management of SMART metering systems.*High degree of engagement with business units & 3rdparty vendors to customise/support/enhance system functioning.*Sole resource responsible for technical support/admin on two business critical systems. Responsible for most aspects; maintainingSLA's, KPI's, close liaison with vendors/service management for licensing/upgrades/capacity management.*Developed custom programs for user interface/admin/monitoring/alerting/automation, to improve efficiency and deliver cost reduction*Training/knowledge transfer/documentation to enable efficient outsourcing of various systems*Engaged from project inception through testing to live implementation to assist delivery of new correspondence/billing system*User documentation and disaster recovery testing. Show less

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  British Gas / Centrica

  Jul 2013 - Jun 2015

  SMART metering application support

  •Deployment and configuration of HSM security hardware. ISO 27001(2013) Information security management. Contributed to work required for company to pass audit and gain ISO accreditation. Specificially concerning controls; access control(HSM keys,passwords), operations security. •Project responsibility for SMART metering system hardware migration to 3rd party data centres. •Review of vendor (Trilliant) specific code releases and patches. • Designed and developed real time transaction monitoring (SQL+, HTML,shell script)for smart pre- payment system.•Release and deployment of Java / Tomcat based applications in test and production environments. •Designed and developed custom solution to address missing functionality in core metering application •Diagnosis and resolution of problems from smart metering network; meter reads, performance, device / comms issues, DB integrity. Show less

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  IBM

  Jun 2015 - Dec 2016

  Software Engineer

  Working as part of acquisitions process whereby new products/companies acquired are inspected as part of due diligence, prior to purchase completion. • Liaison with development and test teams to ensure correct version/release/deployment of new code. • Analyse and determine any copyrighted program/code segments in multiple languages within acquired company products to ensure valid ownership of newly acquired code • Software licences/licensing; check and ensure appropriate licences/licensing (Apache,GPL, etc) are in operation for product,• Engagement and liaison with legal teams to confirm and clarify potential issues arising from IP or copyright infringement Show less

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  CDK Global

  Aug 2017 - Aug 2018

  Technical Support Analyst

  Technical support for bespoke integrated automotive systems.

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  Crowcon Detection Instruments Ltd.

  Nov 2018 - May 2019

  Technical Support Specialist
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  IBM

  Jun 2019 - Aug 2022

  Software Analyst
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  Airbus

  Jun 2023 - now

  Information Technology System Administrator