Caroline Lim

Experience

• 

  AXA Australia

  Nov 2009 - Nov 2011

  Lead Consultant - Investment Products
• 

  AMP

  Nov 2011 - now

  Work with key stakeholders and senior leaders across AMP enterprise to identify opportunities to improve the overall client, adviser employer and employee experience, and identifying opportunities to improve control gaps in AMP processes, to strengthen AMP’s risk culture. This was achieved through completion of Post Incident reviews, Governance reviews and Process mapping.Reason for short tenure: Organisational restructure of the Continuous Improvement team in January 2020 resulted in direct appointment to Process Analyst role. Unforeseen opportunity to manage the team was offered and accepted. Show less Work with key stakeholders and senior leaders with the purpose of supporting AMP in the identification of continuous improvement opportunities to better the overall client, adviser, employer and employee experience. This was achieved through: Understanding and analysing current state business process performance results and utilising key feedback inputs (i.e. Net Promoter Score and Complaints) Identifying performance trends and systemic pain-points that require attention and providing recommendations for improvement Supporting and leading the implementation of rapid improvements and pilots (test and learn) activities to act on these insights. Show less

  • Continuous Improvement Manager

    May 2021 - now

  • Manager Process Centre of Excellence

    Feb 2020 - May 2021

  • Process Analyst

    Jan 2020 - Feb 2020

  • Continuous Improvement Insights Analyst

    Apr 2018 - Jan 2020

  • Operations Manager - North

    Mar 2015 - Apr 2018

  • Team Leader - North Service Centre

    Jul 2013 - Feb 2015

  • Senior Blended Consultant - North Service Centre

    Nov 2011 - Jul 2013