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Ann Van De Langerijt

Ann Van De Langerijt

Customer Service Representative

Followers of Ann Van De Langerijt427 followers
location of Ann Van De LangerijtTremelo, Flemish Region, Belgium

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  • Timeline

  • About me

    LEAN, process and project manager

  • Education

    • University of Leuven

      1996 - 1997
      Aanvullend jaar Internationale Betrekkingen Political Science and Government Onderscheiding

    • Ichec Brussels Management School

      1991 - 1996
      Master’s Degree Sciences Commerciales et Consulaires

      Activities and Societies: Ichec Housing Project in India

  • Experience

    • Pegasus Polymers

      Sept 1997 - Jun 1999
      Customer Service Representative

      Creation and follow-up of customer orders;Invoicing and credit line checks for Benelux customers;Purchasing and forecasting.

    • Datafusion

      Jul 1999 - Oct 1999
      Marketing Assistant

      Start-up of local office for Belgium

    • DHL

      Nov 1999 - May 2000
      Marketing Assistant

      Assisting various European Marketing Managers

    • Sun Microsystems

      May 2000 - Jan 2011
      Supply Chain Analyst

      Started as the Benelux Supply Chain Planner to move to the role of EMEA Central Material Planner and Global Strategic Planner.Tasks :- Supply planning of computer spare parts, back order management and optimization of stocking levels- Subject matter expert for specific Supply Chain planning processes such as customer onsite spares, re manufacturing, end of life forecasting and availability coding- Analysis of availability issues and corrective actions

    • Oracle

      Jan 2011 - Oct 2016
      Global Supply Chain Projects and Processes

      Responsible for process changes,follow-up and metricsAssisting in the outsourcing and in-sourcing of the Supply Chain Planning organizationTeam leader on specific Supply Chain projects such as the improvement of end-of-life forecasting and quality stock purges. Team member (representing Supply Chain planning) in a project linked to acquisitions.Creation of databases for planning processes support and data collection.

    • Pauwels Consulting

      Mar 2017 - Sept 2017
      Supply Chain Project Engineer

      Consultant Supply Chain at Johnson & JohnsonRelabeling, repackaging and short expiry projects for the EMEA diabetes care department.

    • CommScope

      Oct 2017 - Jun 2018
      Materials Planning Analyst

      Processing and monitoring purchase orders for a specific product range for the EMEA timezone.Central role between customer services and various suppliers.Follow-up of the material flow out of the intercompany production sites.Maintaining the EMEA inventory dashboard.

    • Anheuser-Busch InBev

      Sept 2018 - Oct 2019
      Project Manager

      Managing and coordinating the new Visual Branding Identity project for the Leffe brand zone marketing team.

    • Beko Belgium

      Oct 2019 - Aug 2023
      Service Coordinator

      Follow up on system and process changes such as overnight spares in car deliveries and automated data upload (work orders).Ad hoc reporting and quarterly KPIs for the service organisation.Supporting the customer services front office in prioritising their workload (daily metrics).Assisting the Benelux Services Director as required.Since July 2022 responsible for the purchasing and planning of the spare parts for Benelux.

    • Eezee-It

      Sept 2023 - Feb 2024
      Business Analyst

    • Landmark Global

      May 2024 - now
      LEAN, process and project manager

  • Licenses & Certifications

    • Change Management and Facilitation

    • Six Sigma Green Belt

    • Excel 2016: Managing and Analyzing Data

      LinkedIn
      Dec 2016
      View certificate certificate

    • Coaching and Developing Employees

      LinkedIn
      Dec 2016
      View certificate certificate

    • Internal auditor quality management system

      ISO - International Organization for Standardization

    • Having Difficult Conversations

      LinkedIn
      Dec 2016
      View certificate certificate

    • Excel 2016: Data Validation in Depth

      LinkedIn
      Dec 2016
      View certificate certificate

  • Volunteer Experience

    • Student Housing Project in India

      Issued by ICHEC Brussels Management School on Jul 1994
      ICHEC Brussels Management SchoolAssociated with Ann Van De Langerijt