Desirae Williams

Experience

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  Villas of Sorrento

  Jan 2005 - May 2014

  Property Manager

  • Maintained adherence to requirements of Tax Credit multifamily property management• Handled all AP/AR and processed payments• Maintained day-to-day office schedule • Provided exceptional customer service by appropriately answering client concerns, forwarding messages and confirming appointments as necessary• Utilized my organizational skills to help maximize overall office performance.

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  James Enterprise

  Oct 2009 - Mar 2011

  Office Assistant / Payroll

  Organized and maintained payroll records for hourly and salaried employees; reconciled and paid all voluntary and involuntary deductions. Make all necessary changes to employee records. Generate manual checks as needed. Received assets by ensuring timely and accurate reimbursement, initiated collections calls and prepared collection letters in accordance with targeted goals and department policy. Responsible for the continued investigating, analyzing and following up for the collection of delinquent accounts as well as inuring that all current accounts receive consistent daily attention. Show less

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  Telvista

  Jan 2011 - Jan 2011

  Customer Service Professional

  Provided a detailed list of losses and damages from store robberies. Answered incoming telephone calls, responded to customer questions and solved problems according to standardized procedures while maintaining a courteous manner. Documented statement and injury information for slip and falls or bad food consumption for the insurance company.

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  Fossil Group, Inc.

  Jun 2012 - Aug 2013

  Payroll Associate

  Process new hires, terminations, and all employee data changes. Enter employees’ information and set them up in Kronos. File and safeguard the organizations data and documents. Maintain duplicate hard and soft copies of important data.

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  Father & Son Convenient Store

  Apr 2013 - Mar 2022

  Human Resources Management

  Handled all aspects of inventory, bookkeeping and payroll; performed daily bank runs.Managed front cashiers in areas of monies handling, voids, shift breaks and customer service..Perform daily safety and temperature audits adhering to standards set by the Board of Health

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  Butler & Hosch P. A.

  Aug 2013 - Feb 2014

  Client Services Supervisor

  Monitor caseload of 4000+ files for high profile client.Client and firm contact for escalations.Insure quality and assurance expectations are met.Effectively communicate case status to clients via email and conference calls.Client Services RepresentativeButler & Hosch P.A. August 2013 - October 2013Manage daily caseload of loans in foreclosure.Update account information in the client system and internally.Effectively communicate with clients, attorneys and courts via phone, websites and e-mail. Show less

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  BONNIE VIEW DENTAL PLLC

  Jun 2014 - May 2019

  Office Manager

  I oversaw six Registered Dental Assistant's and three receptionists. I worked closely with all dentistsand staff to help everyone perform their duties effectively. I am responsible for all of the administrativeduties in a dental office. I coordinate marketing, budget office expenses, arrange staff meetings, andhandle payroll. I also handle the employee and patient schedule, discussion of treatment plans and I amresponsible for the appearance and functionality of the office, marketing and processing all dental PPOand Medicaid claims. Show less

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  Brightwood College

  Jan 2015 - Mar 2017

  Registered Dental Assistant
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  City of Dallas

  Jan 2016 - Jan 2017

  Assistant to Office Manager

  I upheld the office schedule to ensure day-to-day business needs were met. I provided exceptional customer service by appropriately answering client concerns forwarding messages and confirming appointments as necessary Utilized my organizational skills to help maximize overall office performance.

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  Whiterock Court

  Jan 2017 - now

  Executive Director

  Manage all phases of start-up and clerical operations including facility design, facilitate payroll, monitorAR/AP, maintain financial records, manage inventory, menu planning and staff selection/training.Implemented a tenant retention program that resulted in a 25% decrease in tenant turnover and a 15%increase in rental income within the first year. Exceptional time management, administrative andleadership skills. Reconcile procurement cards and create purchase orders for submission. Negotiatesand secures vendor contract for property maintenance services, resulting in a 20% reduction inmaintenance costs and a 10% increase in tenant satisfaction scores. Developed and executed amarketing campaign that attracted 50 new tenants within a 3-month period, resulting in a 5% increasein occupancy rates. Research NOI And budgeting.Internal Promotions❖ Business Office Manager 9/2017-12/2017❖ Assistant General Manager 12/2017-11/2019❖ Executive Director 11/2019-Present Show less