Nicholas Kamali Katushabe

Experience

• 

  Nokia

  Jan 2010 - Jun 2011

  Network Engineer

  • Design monthly maintenance plan for assigned Base Stations.• Generate daily and weekly reports of activities carried out on Network.• Routine maintenance of assigned Radio Base Stations on Airtel Uganda Network• Physical installation of Radio Base Station Sub-system and Transmission equipment.• Corrective maintenance when Network outages occur.• Supervising power contractors assigned to Airtel Uganda Base Stations• Acceptance of new installations and new Base Stations by Contractors.• Optimising INALA fuel saving solution at Zain Uganda Base Stations.• Train and share acquired knowledge with subordinates so as to improve on their competence. Show less

• 

  Ericsson

  Jul 2011 - Dec 2011

  Site Supervisor

  -Supervision of Contractor Teams of up to 30 members-Network Expansion and upgrade of Radio Base Station and Microwave Transmission equipment- Support to customer MTN Uganda on installation and maintenance of Ericsson Minilink Microwave Transmission and Radio Base Station 6000 and 2000 series equipment.- Contractor supervision for Microwave and Radio Base station installation and clean up.- Acceptance and handover of microwave and Radio Base station installations to customer.- Generate timely project reports.Key Accomplishments• Successful completion and handover of Radio Access Network (RAN) project to MTN Uganda. Show less

• 

  MTN

  May 2013 - now

  Operations and Maintenance Engineer, Data NOC

  -Data NOC/Service Desk Supervisor-Supervision of Teams up to 30 members. -Assigning, distribution and scheduling of tasks to team members.- Enterprise customer performance review meetings.- Performance review meetings with Enterprise Business Team- Collaborating with other network support teams, customer care and sales personnel to ensure timely Network and MTN Enterprise Voice and Data, Wholesale and FTTx customer faults resolution.- Assignment and follow up till resolution of all faults escalated to contractor.- Accurate daily, weekly and monthly reporting.- Timely escalation and follow up of any faults not resolved at level one troubleshooting till resolution.- First line troubleshooting of any failure on the MTN Internet Backbone, Mobile Packet Backbone Network (MPBN), Cross-border links and Mobile Internet Aggregate Traffic.- First line troubleshooting of any customer data failures on the various transmission/access platforms such as wire line (Copper and Fiber Optic) and wireless (microwave point to point and broadcast point to multipoint) technologies.- Monitoring of and reporting on the MTN IP Data Network Infrastructure comprising of Internet Uplinks, Mobile Packet Backbone Network, Data and Voice aggregation nodes as well as Mobile Internet Traffic.Key Accomplishments: • Reduced downtime on MTN IP Data network.• Timely resolution of MTN Enterprise Voice and Data, Wholesale and FTTx customer faults and managing customer expectations.• Reduced MTTR for Enterprise, Wholesale and FTTx customer faults. Show less