Mosi Jaudon

Experience

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  LMI Systems, Inc.

  Mar 2018 - Feb 2023

  Project Manager

  • Creating long- and short-term plans, including setting targets for milestones and adhering to deadlines• Delegating tasks on the project to employees best positioned to complete them.• Making effective decisions when presented with multiple options for how to progress with the project.• Serving as a point of contact for teams when multiple units are assigned to the same project to ensure team actions remain in synergy.• Performing quality control on the project throughout development to maintain the standards expected.• Adjusting schedules and targets on the project as needs and/or financing for the project change. Show less

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  MAJ Solutions LLC.

  Mar 2023 - now

  Senior Project Manager

  • Manage and mentor a team of help desk coordinators, providing guidance and support to ensure high performance and customer satisfaction.• Conduct regular performance evaluations, set performance goals, and provide ongoing feedback and coaching.• Oversee the day -to-day operations of the help desk coordinators, ensuring timely and effective resolution of issues.• Monitor and analyze support metrics to identify treads, areas for improvement, and opportunities for efficiency gains.• Maintain a high level of customer satisfaction by ensuring prompt and accurate responses to support requests.• Escalate complex issues to appropriate teams and track them through resolution. Show less