Terry McGlone

Experience

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  Mar 2009 - Jan 2020

  Graphic Designer, Illustrator & Production Artist

  Designed and produced a variety of communication projects for print and online • Coordinated with clients, teams and vendors to create a cohesive production strategy that moved parallel to project objectives, scope of project, timeline and costs.• Refined design ideas through an iterative and collaborative process • Planned timelines that considered the schedules, resources, and budgets of clients• Learned new technologies and business tools to support and build client base Show less

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  San Francisco Campus for Jewish Living

  Jun 2018 - Jun 2020

  Transitional Care Coordinator

  As a member of the acute psychiatry interdisciplinary team, I provided psychosocial and discharge planning support to patients and their families, facilitated discharge and met documentation requirements and functions.• Performed intake and psychosocial assessments; documented admission, discharge and client progress• Reviewed with clients treatment plans, legal rights, and consent forms• Scheduled aftercare appointments with doctors and mental health services• Facilitated recreational, educational, and support groups• Acted as a liaison between the residents, their families, other departments, andcommunity referrals• Participated in interdisciplinary treatment care plan meetings as needed Show less

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  San Francisco Department of Public Health

  Sept 2020 - Jan 2021

  Contact Tracer

  Conducted sensitive interviews with close Contacts of lab-confirmed COVID-19 positive cases• Mastered various online applications in order to interview contacts, enter information into CalConnect database and schedule covid tests• Provided all contacts with appropriate public health recommendations for quarantine or isolation• Employed motivational interviewing to understand and respond to Contacts concerns • Referred Contacts to social services (e.g. food, housing, cleaning supplies, etc.) needed to maintain isolation or quarantine period• Escalated complex medical situations and higher-risk vulnerable Contacts to Team Lead and Team Clinician, as needed• Followed HIPAA privacy rules Show less

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  Progress Foundation

  Jul 2021 - now

  Counselor

  Provides support and assistance to clients in the Seniors Residential Treatment Program as they work to maintain stability through long-term goals and the development of critical social skills and coping strategies to manage their mental health challenges. • Conducts client intake interviews and Community Functioning Evaluations (CFE)• Enters daily client progress notes, assessments, treatment plans and closing summary notes in SFDPH Avatar database• Monitors and records client medications and places orders for prescription refills• Connects clients with healthcare providers and assists clients in scheduling and attending appointments• Prompts clients to follow a consistent routine in taking medications, participating in daily activities and practicing good sleep hygiene• Responds to client’s medical and psychiatric emergencies• Supports client’s effort to implement their treatment plan through interventions and monthly reviews• Leads groups and participates in outings and other planned recreational activities • Relays critical information with other staff during shift change and weekly staff meetings• Complies with all applicable federal, state and local governmental laws and regulations, as well as all agency policies and procedures, including the Code of Ethics Show less