Heath Bailey

Heath Bailey

Assistant Packing House Management INTERNSHIP

Followers of Heath Bailey322 followers
location of Heath BaileyGainesville, Georgia, United States

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  • Timeline

  • About me

    Technical Support Associate

  • Education

    • Auburn University

      2020 - 2022
      Bachelor of Business Administration - BBA Logistics, Materials, and Supply Chain Management
  • Experience

    • Scotlynn Group

      May 2021 - Jul 2021
      Assistant Packing House Management INTERNSHIP

      Collaborated with drivers for loading/unloading product and managing load sizeOversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfactionOutlined detailed action plans to improve customer experience and overall profitabilityGenerated regular reports for upper management, providing insights into key performance indicators and areas for improvementAssisted in managing inventory levels and stock rotation, minimizing waste and ensuring products are consistently available for distributionSupported the management and coordination of daily packing house operations, ensuring efficiency and adherence to quality standards Show less

    • Onelife Fitness

      Oct 2022 - Apr 2023
      Membership Manager

      Consistently exceeded customer service goals by 25%Leveraged sales tactics to increase productivity and success at workUtilized effective communication skills to understand customer goals and tailor membership packages to meet individual needsCollaborated with colleagues to share successful sales strategies and best practices, contributing to the overall success of the sales team

    • AT&T

      Apr 2023 - Jan 2025
      Retail Store Manager

      ● Set clear sales targets and KPIs, providing regular feedback and performance evaluations.● Utilized CRM software to track customer interactions and preferences, enhancing user experience and increasing customer satisfaction scores.● Maintained 100% customer satisfaction score in multiple quarters in a dynamic business environment by providing attentive service and addressing customer concerns

    • University of North Georgia

      Jan 2025 - now
      Technical Support Associate

      ● Collaborated with cross-functional teams (e.g., engineering, product development) to identify recurring issues and contributed to the development of knowledge base articles and FAQs for internal & customer use.● Documented and tracked support requests using ticketing systems, ensuring issues were properly logged, escalated when necessary, and followed up for resolution● Provided expert-level troubleshooting for enterprise-level software and systems, including operating system installations, database configurations, cloud-based applications, and network protocols (e.g., TCP/IP, DNS, VPN). Show less

  • Licenses & Certifications

    • Microsoft Certified Application Specialist: Using Microsoft Office Excel 2007

      Microsoft
    • CompTIA A+

      CompTIA
      Oct 2023
    • CompTIA Network+

      CompTIA
      Jul 2025
    • Microsoft Excel (Microsoft 365 Apps and Office 2019)

      Microsoft
      Feb 2021
      View certificate certificate
    • Jamf Certified Associate - Jamf Pro

      Jamf
      Aug 2025
    • CompTIA Security+

      CompTIA
      Nov 2024