Heath Bailey

Experience

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  Scotlynn Group

  May 2021 - Jul 2021

  Assistant Packing House Management INTERNSHIP

  Collaborated with drivers for loading/unloading product and managing load sizeOversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfactionOutlined detailed action plans to improve customer experience and overall profitabilityGenerated regular reports for upper management, providing insights into key performance indicators and areas for improvementAssisted in managing inventory levels and stock rotation, minimizing waste and ensuring products are consistently available for distributionSupported the management and coordination of daily packing house operations, ensuring efficiency and adherence to quality standards Show less

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  Onelife Fitness

  Oct 2022 - Apr 2023

  Membership Manager

  Consistently exceeded customer service goals by 25%Leveraged sales tactics to increase productivity and success at workUtilized effective communication skills to understand customer goals and tailor membership packages to meet individual needsCollaborated with colleagues to share successful sales strategies and best practices, contributing to the overall success of the sales team

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  AT&T

  Apr 2023 - Jan 2025

  Retail Store Manager

  ● Set clear sales targets and KPIs, providing regular feedback and performance evaluations.● Utilized CRM software to track customer interactions and preferences, enhancing user experience and increasing customer satisfaction scores.● Maintained 100% customer satisfaction score in multiple quarters in a dynamic business environment by providing attentive service and addressing customer concerns

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  University of North Georgia

  Jan 2025 - now

  Technical Support Associate

  ● Collaborated with cross-functional teams (e.g., engineering, product development) to identify recurring issues and contributed to the development of knowledge base articles and FAQs for internal & customer use.● Documented and tracked support requests using ticketing systems, ensuring issues were properly logged, escalated when necessary, and followed up for resolution● Provided expert-level troubleshooting for enterprise-level software and systems, including operating system installations, database configurations, cloud-based applications, and network protocols (e.g., TCP/IP, DNS, VPN). Show less