Dana Eisfelder

Experience

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  Delta Technology (Subsidiary of Delta Air Lines)

  Jan 1997 - Jan 2006

  Senior Systems Engineer

  Senior Systems Engineer--Provided maintenance, performance monitoring, and troubleshooting of data center solutions. --Took part in the design and implementation of new and existing technologies to support increasing demands. --Managed file systems, hardware, networking, and clustered servers.

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  IBM (Contract account with Delta Air Lines)

  Sept 2006 - Feb 2009

  Sr. Technical Services Professional

  Senior Technical Services Professional--Managed the IBM/Delta IT relationship and maintained IBM based services to Delta.--Supported, managed, and implemented the infrastructure equipment in data center environment to facilitate mission critical applications.--Administered numerous HP-UX servers. Unix skill set included: HP-UX System Administration, MC/ServiceGuard, PerfView, Logical Volume Manager (LVM), Process Resource Manager (PRM), Glance, Ignite_UX, and HP OpenView.

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  Real Life Center

  Feb 2009 - Feb 2019

  IT and Operational Support Professional

  IT and Operational Support (2015-2019)--Enabled Executive Director, Business Director, and other colleagues with the collection and analysis of statistical data to facilitate the preparation of grant applications, presentations, and monthly reporting. --Maintained website, PCs, Microsoft Office 365 email accounts, cloud-based file storage, software licensing, and CharityTracker (web-based case management application).--Oversaw data-entry volunteers and performed routine audits and corrections to maintain data integrity and accuracy.--Assisted with process flow and implementation of new programs.--Assisted Client Care Coordinator with taking appointments and keeping records of client families.--Provided resources and explained program offerings to client families.Assistant Director (2009-2015)--Oversaw the migration from an internal storage and network environment to a cloud-based, file-sharing solution.--Contributed to the design and implementation of website and web-based client database.--Managed Real Life Store Tyrone: Steadily increased yearly sales, interviewed and managed staff and volunteers; managed flow and disposition of donations; provided oversight and assisted with pricing, promotions, sorting, organizing, and merchandising; provided and modeled outstanding customer service; maintained social media platforms, and created monthly newsletter. --Assisted Executive Director with program offerings, process flow, technology, and oversight of Real Life Center. Show less

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  FC&A Publishing

  Feb 2019 - now

  • Operations Research, Data Analysis, & Filemaker Development

    May 2019 - now

  • Customer Service Representative

    Feb 2019 - May 2019