Ramon Raj

Ramon Raj

Service Desk Specialist

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location of Ramon RajWP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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  • Timeline

  • About me

    Global Service Delivery Manager at BAE Systems Digital Intelligence

  • Education

    • Multimedia University

      2005 - 2007
      Computer Software Engineering
  • Experience

    • EFTEL LTD

      Nov 2009 - Dec 2011
      Service Desk Specialist
    • DXC Technology

      Mar 2012 - Dec 2013
      IT Support Specialist
    • Astro

      Jan 2014 - Nov 2014
      Subject Matter Expert
    • BAE Systems Digital Intelligence

      Jan 2016 - now
      • Global Service Delivery Manager

        Aug 2020 - now
      • AI Global Service Desk Manager

        Jun 2019 - Aug 2020
      • Service Desk Team Lead

        Apr 2017 - May 2019
      • Service Desk Engineer

        Jan 2016 - Mar 2017
  • Licenses & Certifications

    • ITIL Foundation Level

      AXELOS Global Best Practice
      Jan 2012
    • ITIL Service Transition (ITIL-ST)

      AXELOS Global Best Practice
      May 2019