Melissa Mitchell

Experience

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  Body Central

  Oct 1999 - Sept 2014

  Responsibilities:••Providing day-to-day leadership, support, and guidance to group of 13 stores,200 employees and 52 Assistant managers•Driving sales and company programs throughout the assigned district and ensuring that every store is onboard, fully compliant, and achieving operational success •Building and managing a strong team of store managers and assistant managers while ensuring a deep bench of internal talent ready for promotion to the next level •Proactively recruiting, networking, and evaluating external talent to fill any potential gaps and minimize down time resulting from unanticipated turnover • Conduct extensive P&L analysis-create and review statements, while training staff to examine statements for underlying trends and issues• Facilitate all sales scheduling, forecasting and reporting, while monitoring retail inventory for all stores•Role-modeling appropriate behaviors and serving as the primary coach/mentor with regards to customer service, visual merchandising, and associate relations •Addressing operational issues and taking partners with Human Resources, Maintenance/Facilities, Sales Audit, Store Operations, Training & Development as necessary to ensure ongoing success at the store and district level • Maintain payroll for managers and employees for all stores• Review and monitor XBR and KPI reporting weekly• Direct Loss prevention initiatives, successfully reducing shrink to under 1.25% Show less Store Manager 2003 to 2008Retail store manager with a career in Jrs Fashion Apparel. Track Record of consistently meeting and exceeding customer expectations and company goals. Core competencies include customer relations, employee supervision, training, operations, sales promotions, and P&L accountability.• Managed total store level of operations ,including staff hiring, training evaluation and work schedules • Coordinate inventory control, receiving; merchandising (Floor-set) and store maintenance.• Maintain A.D.S and U.P.T • Training/ Development of all on boarding of new store manager within District level• Led store to Rank in Top 15 in Volume in company • Handle Budgeting & Cost Controls• Direct Loss prevention initiatives, successfully reducing shrink to under 1.0%• Test store for New roll outs Show less

  • District Manager Flagship District

    Nov 2008 - Sept 2014

  • Store Manager

    Oct 1999 - Nov 2008
• 

  Bealls, Inc.

  Nov 2014 - Mar 2016

  District Manager

  Strategic Business Planning/Operations•Create partnership with Store Managers to implement overall store action plans to drive key performance indicators (KPI’s) and advance results around talent, operations, merchandising, financial and customer aspects of the business.•Set clear goals and expectations for Store Managers and holds them accountable for their responsibilities and objectives.•Develop weekly and monthly action plans; prioritize activities for store.•Knowledgeable in current policy, practices, trends, technology, and information affecting the stores within the district and the organization.•Ability to organize, delegate, prioritize, meet deadlines, hold field team accountable and follow up on all activities within the district.•Personally model a positive customer experience during all store visits, ensuring the customer always takes priority.•Collaborate with Loss Prevention partner to champion shrink reduction programs and respond favorably to all shrink and safety opportunities.•Effectively communicate with all levels of Field Management and Home Office.•Communicates clearly, concisely and accurately in order to ensure effective operations at the store and district level.Talent Management•Network, attract, hire and "on board" Store Managers.•Assist the Store Manager with networking and on boarding of Supervisors and Assistant Store Managers.•Actively manage succession planning with consistent attention to identifying, training and developing management candidates. Maintains a fully staffed district through building bench strength.•Directly influence talent development through effective coaching and counsel.•Develop, build and maintain ongoing, collaborative working relationships among the store teams, Buyers, Allocators and Marketing.  Show less

• 

  Victoria's Secret

  May 2016 - Mar 2017

  Store Manager
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  Beautifully Divine DIY Studio

  Oct 2016 - Mar 2021

  Business Owner
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  Belk

  Jul 2018 - Jun 2019

  General Manager
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  Sally Beauty

  Jun 2019 - Jun 2020

  District Manager
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  CosmoProf Beauty

  Aug 2020 - now

  District Manager