Quennie Amorado

Experience

• 

  Teleperformance

  Dec 2012 - Jan 2014

  Customer Service Representative

  Customer Service Representative (Financial/Retention Account)• Determine customer’s reason for cancelling the service and retain by explaining the features of the service.• Sell additional services by recognizing opportunities to upsell.• Resolve customer complaints about the charges and related account inquiries by clarifying the issues; checking customer’s account, implementing solutions; escalating unresolved problems.• Update customer’s account in the database accordingly. Show less

• 

  Esybuy.com

  May 2014 - Nov 2016

  Customer Service Team Leader

  Customer Service Team Leader (Promoted November 2015- October 2016)• Manage the flow day-to-day operations.• Handle 10 members on a team.• Monitor team members participation based on the given task.• Point of contact between the organization and partner Courier Company.• Create reports to the appropriate personnel.Customer Service Executive (May 2014 – November 2015) • Resolving/answering customer’s inquiries or complaints regarding the delivery, return, refund & product questions both telephonically and Email.• Manage and resolve customer complaints by clarifying issues; checking customer’s account, implementing solutions; escalating unresolved problems.• Place an order for customer if requested and schedule the delivery accordingly.• Update customer’s account in the database accordingly. Show less

• 

  Noon

  Dec 2016 - May 2017

  Customer Service Executive

  Customer Service Executive (noon.com)• Resolving/answering customer’s inquiries or complaints regarding the delivery, return, refund & product questions both telephonically and Chat.• Manage and resolve customer complaints by clarifying issues; checking customer’s account, implementing solutions; escalating unresolved problems.• Place an order for customer if requested and schedule the delivery accordingly.• Update customer’s account in the database accordingly.

• 

  ServiceMarket

  Oct 2017 - Nov 2018

  Customer Service Sales Support

  E-Commerce. Household services• Conducting outbound calls to sell and cross sell the different services we offer, conduct continuous follow-up to ensure all sales are closed.• Establishing an excellent rapport with our customers and partners and advising them on how to benefit from our website.• Executing full sales cycle – Contacting customers, providing information to them about our products, providing price quotes and other offers and closing sales with customers.• Providing daily and weekly reports on sales performance.• Providing actionable ideas to improve the sales process, products and offering. Show less

• 

  5asec UAE

  Dec 2018 - May 2023

  Customer Service Supervisor

  • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.• Create call centre process and ensure all team members followed the right process.• Responsible for recruiting and training new team members.• Prepare team reports and monitor team members performance.• Communicating with customers through various channels; Phone, email, web chat or social media• Ensure customer satisfaction and provide professional customer support.• Act as the company gatekeeper. Show less

• 

  Prepared Hero

  Jun 2023 - now

  Customer Service Representative