Vinayak Singh

Experience

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  Escorts Construction Equipment Ltd

  Oct 2020 - Mar 2021

  Junior Manager

  • Generate RFPs and RFIs for OEMs, monitoring Key Performance Indicators (KPIs) for supply chain operations to align with business objectives and production needs.• Conducted market research and surveys, using analytical tools for generating reports and gathering insights that led to a 30% increase in dealership sales, timely delivery, and overall customer satisfaction.• Provided technical support and troubleshooting for service requests from clients and technicians, resolving 60% of issues within 48 hours of receiving tickets on the Escorts Service portal. Show less

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  Grey Matter

  May 2021 - Jul 2024

  Business Development Analyst

  • Carry out B2B marketing campaigns, resulting in a 30% increase in sales for SaaS (Salesforce) cloud reseller, manage Sales Pipeline and Customer On-boarding to facilitate local businesses streamline Customer Data Management, Service, and Customer Support.• Administer B2C surveys for FMCG clients and telecom service providers and generate reports, for effective ITSM, Networking Solutions, and Operations Monitoring, contributing to a 15% reduction in manual effort.• Recommended and introduced Tracking and Data Management Software (TDMS), Fillout for time tracking and comprehensive reporting, utilizing Cloud Technology for Data Storage and Accessibility.• Manage CSR initiatives, urban and rural Social Awareness campaigns in-partnership with UNICEF India, collect and analyze data on social schemes.• Provide technical support to clients using Ticketing Tools and Systems, ensuring successful implementation and delivery of SaaS Solutions and achieving a 20% reduction in average resolution time. Show less

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  State Bank of India

  Aug 2024 - now

  Probationary Officer (Scale - I)

  As an Officer on Probation, I am currently working in an Administrative capacity and my key responsibilities include generating reports and assisting other officials at the Area Office and various Regional Business Offices under it.I am also undergoing training for various other competencies such as:• Reviewing and approving loans and credit.• Performing financial analysis and risk assessment.• Resolving customer complaints and queries.• Participating in community outreach and promotional activities Show less