Roey Azaria

Experience

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  Malam

  Jan 2006 - Jan 2009

  System Technician

  Responsible for all Israeli branches of the "National Parks Authority" corporation.Help Desk and reaching all branches in order to manipulate the troubleshooting general media branch, in addition to installing servers and initiation, Terminal Server, DHCP Server Install and Setup System Recovery, experience in infrastructure, ovarian, cable connections RJ45, integrity checking infrastructure, installing and setting Routers and Access Points as well as Telnet.Providing communications solutions and support the company customers when it comes to hardware failure/software. Basic knowledge on DHCP Group Policy, DNS, Active Directory, SBS, and install servers. Show less

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  Avis Israel

  Jan 2009 - Dec 2013

  Information Technology System Administrator

  Internal organizational support to all branch employee's nationwide deployment, server maintenance and preparation for continuous: Windows Serves, working with AS/400 servers, Active Directory - Opening and managing about 5,000 Users and groups: Add, remove, or update user account information, resetting passwords, etc... 'Managing the AD and the level folders - NTFS continuous work with laser network printers,Checking in and running Backup Exec Symantec Backup, Recovery System-level performance the IMG.Installing and preparing VMware systems, new servers. Responsible for maintaining the Windows Server System Server Update Services (WSUS), System logs analysis identifying potential problems, new install, patch level of the Maximum Hardware, displaying and integrating new systems into existing data center environments. Show less

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  Amdocs

  Jan 2015 - Jan 2020

  Technical Support Expert (Tier 3)

  provides support for basic and advanced incidents resolution and requests.Reported to the SLS division. Responsibilities include initial assessment, triage, research, and resolution of basic incidents and requests regarding the use of application software products and/or infrastructure componentsProvisions, maintains, and removes security privileges for users.Participates in development/review of division security processes/procedures under supervision of Service Desk.Analyses and resolves incidents and requests regarding use of application software or hardware. Logs and tracks Incidents and requests from identification through resolution. Follows up with other support staff (service resources) Involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete. Documents resolutions and updates self-help and staff knowledge bases.Set up Desktops and Laptops and all types of Mobile Devices, Install and Configure wireless networking equipment.Used ticketing systems to manage and process action taken, resolved customer issues in a clear, courteous and Straightforward manner, Resolve problems with malfunctioning products.Demonstrated professionalism and courtesy with customers at all times.Followed up with clients to ensure optimal customer satisfaction.Remained up-to-date on the latest technologies and solutions applicable to company products.Identified and solved technical issues with a variety of diagnostics tools.Provided Advanced IT Support to non-technical personnel within the business.Assisted customers with technical issues via email, live chat and telephone. Troubleshooting iOS and Android OS, Experience with providing technical support for Web & Mobile platforms.Trained and Instructed co-workers’ new employees and explained protocols clearly and efficiently.Advanced knowledge on DHCP, Group Policy, DNS, Active Directory, SBS, VMWare, VPN, Networking. Show less

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  Bio-Technology General (a Ferring Company)

  Jan 2020 - Aug 2022

  Information Technology System Engineer

  Provides immediate IT-related assistance to the company’s customers On Site Support conducts troubleshooting measures.Guides customers through the processes of installation, maintenance, and upgrades.Monitors, diagnoses, and repairs all PC’s, hardware and software issues.Uses application software and operating systems to evaluate and diagnose unique and non-recurring problems.Prepares and issues trouble tickets; assures customers of timely resolution of technical issues.Resolved trouble tickets that were received in a timely, professional, and efficient manner.Conducted troubleshooting functions through the use of Knowledge Base and delegated technical issues to the appropriate support department as required.Strictly complies with all escalation procedures as detailed in the Service Level Agreement (SLA).Attended to and worked to resolve tech-related concerns through the use of remote-control tools.Performed function as a technical resource to customers in order to address concerns and needs.Assisted customers in IT-related issues such as the installation of software programs, proper registration of PC or mobile device in the software’s network, operational matters, and problems with the functioning of hardware.Communicated effectively and collaborated with the departments companyshared workload, took inbound calls, and performed other appropriate support tasks.Quoted and entered orders for the company’s products and services.Worked to maximize revenues by making sure all projects are paid in full and by providing top-notch customer and IT-resolution services. Show less

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  Synaptics Incorporated

  Aug 2022 - now

  Information Technology System Engineer

  I.T System Maintenance