Tope Dele-Oni MBA, CBAP, Six Sigma Green Belt, ITILv3, PSM, CSPO

Experience

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  Wadof Software Consulting

  Nov 2001 - Mar 2005

  Account Manager

  Directly responsible for the sale of the newly developed ERP solution to clients across different sectors of the Nigerian economy. Coordinated support teams to ensure response to RFP and conduct presentations to prospective clients.Accomplishments:Ensured awareness of the ERP solution within the assigned territory.; Wadof is a Consulting firm specialising in the integration of Information Technology into business processes through the design and installation of mission-critical information systems for clients in key sectors of the Nigerian economy. Business Support Executive 3 [Ag. Head, Marketing]Overseeing all departmental activities/Business development. Preparation of proposals/Expression of Interest on behalf of the company. Market research/intelligence. Conduct recruitment/interviews for prospective sales staff. Also assisting the technical team in software package presentation to the technical committee of our prospective clients i.e Banks, Multinationals, Insurance Firms, Government parastatals etc. Coordinating corporate activities e.g ExhibitionsAccomplishments:Marketed & Sold the HR Software to the FIRST Manufacturing Client on the Company's clientele. Deal worth about N1m.Co-responsible for the development of the Investment & Stock brokerage software solution which churned some key accounts in the sector; CSL and BGL in a deal worth a total of about N16m.An active member of the Corporate Re-Branding exercise. Successfully established relationship with top management of clientsSuccessfully organized pre-launch event for IT managers of banks on the proposed banking software. Show less

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  Neptune Software Plc

  Apr 2005 - Sept 2005

  Key Account Manager/Business Consultant

  Maintained existing corporate accounts and sourced for new accounts in the Financial Services Industry/Sector. Sales of Solutions and Services across All lines of Business. Coordinating support teams to ensure response to RFPs & RFQs in the financial services Industry. CRM.Accomplishments:Sold to the first Insurance Company on the organisation's clientele in Nigeria.Managed the company's largest [revenue based] account in the Financial Services sector; handled a $3m contact center solution deal and coordinated [as a Microsoft Partner] the renewal of a $1.8m licensing deal.Initiated a multi-million dollar data center deal with another major client in the financial services sector.; Neptune Software is a Leading developer of Enterprise and Banking software solutions. Neptune Software Plc has a rich clientele base which includes some of the biggest banks in Nigeria and the African market. Show less

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  Dimension Data Pty, V

  Oct 2005 - Mar 2006

  Business Consultant

  A $4.5b South African multinational IT Services and Solutions provider, operates in about 47 countries of the world including Africa, Europe and the Middle East. Dimension data, a company quoted on the J'burg & London stock exchanges helps clients plan, build, support and manage their IT infrastructures. Dimension Data applies its expertise in networking, converged communications, security, data centre and storage, Microsoft and contact centre technologies and its unique skills in consulting, integration and managed services to create customised client solutions. Dimension data boasts of clients in Telco's, Financial institutions and other corporate organisations in the West African market. Show less

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  Globacom

  Mar 2006 - Apr 2009

  Team Lead, business solutions

  product development, marketing and sales, CRM, RFP Solution etc

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  MTN Nigeria, Ikoyi, Lagos

  May 2009 - Jul 2010

  Corporate Account Partner

  MTN; a multinational organisation operating in about 21 countries of the world including Africa, Europe and the Middle East. MTNN Enterprise Solutions department; restructured and managed by British Telecoms [BT] consultants provides both mobile and end-to-end data connectivity solutions to corporate organisations i.e. Financial Institutions, Manufacturing, Telcos etc in order to achieve operational efficiency.

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  Galaxy Backbone

  Aug 2010 - Aug 2022

  • Regional Manager & Lead Project BA (Lagos & South West)

    Apr 2013 - Aug 2022

  • Manager - Federal Public Sector & E-Government Services

    Aug 2010 - Mar 2013
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  DVFinir Consulting Limited

  Jan 2016 - Aug 2022

  Snr. Project Business Analyst
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  BlackTECH Hub

  Sept 2022 - Mar 2023

  Agile Business Analyst/Scrum Master
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  Guidewire Software

  May 2023 - Jun 2024

  IT Business Planning, Strategy & Operations Analyst

  Leadership and Collaboration: Led collaboration efforts with cross-functional teams across Business Technology, providing leadership for monthly meetings, and worked closely with Business Technology leaders (CIO, VPs, Directors) to plan, execute, and track departmental goals in alignment with corporate objectives.Portfolio and Process Management: Oversaw the portfolio intake process, determining capacity based on prioritized backlogs, approved initiatives, and tracking issues/risks. Led the requirements gathering for developing an Operations dashboard for metric measurement and quarterly reporting, ensuring transparency.Continuous Improvement and Metrics: Collaborated with FP&A to create periodic operational metrics (weekly, monthly, quarterly) contributing to the continuous improvement of processes, tools, and approaches within the business technology group, leading to a 60% increase in cross-functional team productivity.Stakeholder and Vendor Management: Collaborated with stakeholders (Security, Legal, Procurement, Finance, etc.) to manage software requests, facilitated the monthly Enterprise Software Governance team forum, and conducted vendor quarterly business reviews, including supporting NPS surveys.Strategic Insights and Decision Making: Leveraged Gartner™ client portal services to generate content and strategies aiding business decision-making, and collaborated with program managers to document project benefits and value realization, justifying technology investments.Process Documentation and Review: Authored the Business Technology operations playbook, documenting internal and cross-functional processes, participated in monitoring and tracking performance to plan, and contributed to process review efforts in procurement and strategic sourcing as part of the strategic transformation effort. Show less

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  Saskatchewan Polytechnic

  Jul 2024 - now

  Strategic Business Analyst & Continous Improvement Lead

  • Serve as the Strategic business analyst for the CRM transformation project at SaskPoly, facilitating the implementation process and ensuring alignment with strategic direction of the institution.• Serve as Saskpoly Strategic business analyst on the MyCreds implementation initiative – a transformation project of the Saskatchewan Government in collaboration with the Association of Registrars of the Universities and Colleges of Canada (ARUCC). • Ensure the implemented project solution aligns with SaskPoly's transformation needs and effectively addresses them.• Facilitate and collaborate in all stages of the project lifecycle, eliciting and managing business and stakeholder requirements, solution scope definition, process mapping of current and future states.• Collaborate with stakeholders to assess Saskpoly current and future business requirements, and analyze existing processes and systems to identify gaps, issues, and opportunities for improvement.• Facilitate workshops, surveys, site visits, and meetings with stakeholders to gather key information, gain a deep understanding, and validate detailed requirements• Collaborate with the EPMO to implement and lead a backlog management process, ensuring effective prioritization aligned with SaskPoly's strategic direction• Evaluate, document and communicate the expected impacts of solutions and project outcomes. Establish quality standards to ensure the planned project deliverables will be adopted by the organization. • Create process models, specifications, diagrams and use cases to communicate the integration of requirements with solutions.• Lead continuous improvement initiatives from concept to execution by developing and promoting quality resources, offering skill development workshops, and empowering leadership and staff to implement their own improvement efforts• Facilitate requirements traceability and communicate changes and organizational impacts to project/business stakeholders. Show less