Weene Sweetmoreton

Experience

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  Medplus Pharmacy Limited

  Sept 2023 - Jan 2024

  Customer Support Success

  In my current position, I've had the privilege of leading a dynamic team while expanding my skill set to excel in data entry, customer service, and virtual assistance.From the outset, I recognized the pivotal role of efficient store operations and took charge of inventory management, sales supervision, and administrative tasks. Utilizing tools like MS Excel and the Microsoft 365 Suite, I've maintained meticulous records to ensure smooth operations and informed decision-making.One area where I've truly thrived is in spearheading telepharmacy services. Through expert consultation and support, I've connected with a diverse clientele, providing valuable assistance via multiple communication channels. Whether addressing medication inquiries or offering reassurance during uncertain times, I've found fulfillment in serving our community remotely.My passion for data entry and analysis remains steadfast as I continue to maintain records and extract insights to optimize processes. With a keen eye for patterns and trends, I utilize Excel to drive efficiency and contribute to the overall success of our pharmacy operations. Mostrar menos

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  NativeCamp Inc.

  Jan 2024 - Feb 2025

  Educator

  • Conducting online English lessons to students of various ages and proficiency levels via the NativeCamp platform, creating engaging and interactive lessons to promote language learning and skill-building. • Evaluating student's language skills, progress, and performance, providing constructive feedback, guidance, and support to foster continued improvement and achievement. • Planning and adapting teaching methods and materials to accommodate diverse learning styles, levels, and goals, ensuring inclusive and effective instruction. • Maintaining accurate records of lessons, student progress, and feedback, while also communicating with students, parents, and colleagues to ensure seamless collaboration and support. Mostrar menos

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  DreamPort

  May 2024 - Feb 2025

  Travel Manager

  Data Entry and Record Keeping: I meticulously maintain records of all travel details. This involves updating the CMS system with details of customer's preferences and ensuring accurate data entry for over 80 leads per week.Schedule and coordinate travel arrangements including booking flights, hotels, and rental cars ensuring timely scheduling and confirmation of travel plans for 10+ clients per day with a 98% on-time booking.Provide exceptional customer service through prompt response to 95% of client inquiries and professional communication with via phone, email, or chat addressing client inquiries, concerns, and travel requests.Client Relationship Management: I actively engaged with clients to foster strong business relationships, addressing inquiries and resolving any issues. My efforts have contributed to a client satisfaction rate of 95%, helping to secure repeat business and referals. Mostrar menos

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  Alx_africa

  Jun 2024 - Jan 2024

  Virtual Assistant

  • Managed 8 inboxes, responding to routine emails, and forwarding important messages to relevant teams.• Coordinated schedules, booked meetings, and ensured timely reminders for ALX Africa’s events, webinars, and workshops.• Conducted research on topics related ALX Africa's focus areas, and assist in creating content to support ALX Africa's programs and initiatives• Strategized social media posts, responding to comments, and monitoring engagement metrics to support ALX Africa's online presence. Mostrar menos

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  Excelerate

  Jul 2024 - Jan 2024

  Project Manager

  Coordinated and scheduled project-related meetings, appointments, and tasks, ensuring timely scheduling and reminders, and maintaining project calendars.Supported project managers by documenting project progress, updates, and changes, and accurately entering data into project management tools and systems.Facilitated effective communication among project team members, stakeholders, and clients by drafting emails, letters, and other correspondence, and ensuring timely responses to inquiries and requests. Mostrar menos

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  Bliss Analytics NG

  Jan 2025 - now

  Data Analyst