Experience

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  Fujitsu new zealand

  May 2010 - Nov 2014

  Wellington Field Services engineer, responsible for on-site break/fix servicing of hardware and software for a wide variety of customers. Grenada North technician, responsible for supporting the Ministry of Social Development and Department of Conservation with off-site break/fix servicing of desktops and laptop devices. Grenada North administrator, responsible for ordering and shipping spare parts on request to NZ Field Services engineers.

  • TECHNICAL SERVICES REP

    Jan 2014 - Nov 2014

  • HOTSTAGING TECHNICIAN

    Sept 2012 - Dec 2013

  • SPARE PARTS ADMINISTRATOR

    May 2010 - Aug 2012
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  Anz

  Dec 2014 - Aug 2017

  Rapid Response team member, responsible for supporting ANZ staff during their upgrade to Windows 7. Ensuring that all hardware and software is configured and installed correctly during initial deployment.• Provided dedicated 2nd level technical support to onsite engineers and end users.• Facilitated user access by provisioning Windows 7 systems (FAT Client, VDI) and accounts.• Developed support documentation that prevents and mitigates IT faults.• Trained and directed RRT members to streamline all technical support processses.• Utilized thorough understanding of Windows 7 to deliver end users a consistent and positive upgrade experience.• Earned excellent feedback in relation to the IT support ANZ staff have received. Show less Client Services team member, responsible for delivering efficient 2nd level customer support during the resolution of faults relating to servers, desktops, laptops and peripherals.• Committed to resolving user incidents and requests effectively via email or telephone by diagnosing desktop, application, networking and infrastructure issues.• Ability to take ownership of a call and see it through to closure within SLA timeframes.• Proactively worked closely with other team members to resolve operational faults.• Escalated issues which require immediate response to senior managers and support groups.• Competent in administering the IT department’s policies and procedures.• Demonstrated success in investigating ways of reducing calls to the Help Desk. Show less

  • NZ WINDOWS 7 & VDI PROJECT (CONTRACTOR)

    Sept 2015 - Aug 2017

  • LEVEL 2 DESKTOP SUPPORT ANALYST (CONTRACTOR)

    Dec 2014 - Aug 2015
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  Rabobank

  Aug 2017 - now

  A member of the ITI Workplace Support team which is the primary contact point for all IT related enquiries from New Zealand and Australia staff at Rabobank.Tasked with providing onsite or remote assistance support in relation to Rabobank hardware devices, Standard Operating Environment and applications.Required to implement and maintain technical solutions so that end users have access to systems and applications when and where they require.Ensuring business targets are delivered within agreed SLAs. Show less

  • ITI DESKTOP SUPPORT ANALYST

    May 2018 - now

  • ITI DESKTOP SUPPORT ANALYST (CONTRACTOR)

    Aug 2017 - Apr 2018
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  Rabobank new zealand

  May 2022 - now

  Iti senior desktop support analyst

  A senior member of the ITI Workplace Support team based onsite in Wellington.Proven excellence with resolving technical issues for end users to mitigate productivity loss.Responsible for communication and escalation of major outages to a wide target audience.Lead the team with proactive delivery of quality IT services to office and branch staff working across numerous sites and remotely.Facilitate growth in colleagues by mentoring others to develop themselves further.Winner of the prestigious M.A.D (Making A Difference) award for going above and beyond to align with the standards and values of Rabobank. Show less