Deep Enrich
Farah Rafia
Technical Quality Specialist
82 followers
Dhaka, Dhaka, Bangladesh
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About me
IT Officer at Prime bank PLC.
Education
American International University-Bangladesh
2011 - 2016Bachelor's degree Electrical and Electronics EngineeringActivities and Societies: ■ Executive Member of AIUB Arts Club at (AIUB) ■ Executive Member in IEEE AIUB student Branch
Experience
BRAC
Jul 2017 - Dec 2019Technical Quality SpecialistWorking as a Technical Quality Specialist nourished IT skills and soft skills as a IT person. Directly working to customer on TVET field level was tremendous experience. Responsibilities:1. Arranging and conducting IT training to staff and customer2. CBLM and CSLB prepared for apprentice according TVET3. On site Field visit4. Survey on eligibility of new program
Veridos GmbH (E- Passport Project)
Nov 2020 - Dec 2023Support Executive (IT)E passport is a new concept at South Asia. Bangladesh government is the first initiator in sub continental which has started this service as a trial basis. Responsibility:1. Remote IT hardware (Workstation, Camera, Scanner, Printer, and other peripheral devices) troubleshooting.2. Enrolment and Issuance System (EIS) troubleshooting (Application based)3. User Management (ID creation, Maintaining credentials)4. Jira ticketing system handling (24/7).5. Handling customer calls and emails.6. Escalation of IT Hardware changing request. Show less
Prime Bank
Jan 2024 - nowInformation Technology Support Officer
Licenses & Certifications
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Bangladesh Fire Service & Civil Defence Directorate
Bangladesh Fire Service & Civil Defence (FSCD)
ISO Quality Management System on Occupational Safety and Health 9001: 2015
ISOJan 2018ISO Quality Management System (Internal Auditor) 9001: 2015
ISOJan 2018
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