Experience

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  Brac

  Jul 2017 - Dec 2019

  Technical quality specialist

  Working as a Technical Quality Specialist nourished IT skills and soft skills as a IT person. Directly working to customer on TVET field level was tremendous experience. Responsibilities:1. Arranging and conducting IT training to staff and customer2. CBLM and CSLB prepared for apprentice according TVET3. On site Field visit4. Survey on eligibility of new program

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  Veridos gmbh (e- passport project)

  Nov 2020 - Dec 2023

  Support executive (it)

  E passport is a new concept at South Asia. Bangladesh government is the first initiator in sub continental which has started this service as a trial basis. Responsibility:1. Remote IT hardware (Workstation, Camera, Scanner, Printer, and other peripheral devices) troubleshooting.2. Enrolment and Issuance System (EIS) troubleshooting (Application based)3. User Management (ID creation, Maintaining credentials)4. Jira ticketing system handling (24/7).5. Handling customer calls and emails.6. Escalation of IT Hardware changing request. Show less

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  Prime bank

  Jan 2024 - now

  Information technology support officer