Omar Raafat, MBA

Experience

• 

  Fairmont Hotels & Resorts

  Sept 2014 - May 2015

  Accounting Trainee

  ● Trained In (Store-Receiving-Cost Control-Income-Accounts payable-Accounts Receivable).● System Worked on (Opera, Micros, Material Control)

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  Bank Audi sal

  Jun 2015 - Oct 2016

  Collections Officer

  The duties of a Collections Specialist include collection calls and/or correspondence in a fast paced goal oriented collections department.Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.Accountable for reducing delinquency for assigned accounts.Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.Enlist the efforts of sales and senior management when necessary to accelerate the collection process.Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis.Establish and maintain effective and cooperative working relationships with dealers and sales.Processing monthly credit memos and the appropriate reporting High volume phone calls to assigned delinquent customers.Manage customers on the shutdown reportReconcile customer disputes as they pertain to payment of outstanding balances that are due.Provide excellent & considerate customer service to dealers and salesInternal and External customer interface.Participate in team planning meetings.Meet defined department goals and activity metrics. عرض أقل

• 

  QNB Group

  Nov 2016 - now

  The Retail Relationship Banker will ensure the customer’s needs are achieved by conducting a thorough financial needs assessment and offering the most appropriate products and services that fulfills the customer’s immediate and future financial needs.• Opens new accounts, completes associated documentation and loads into the banking system.• Responsible for daily balancing requirements and updating investment records as appropriate.• Contributes to the promotion of the branch by preparing displays, coordinating and distributing promotional materials and organizing functions. • Develops and maintains relationships with new and existing clients in order to capitalize on opportunities to cross-sell products and services to existing and potential clients.• Completes new account documentation and loads into the banking system. • Undertakes proactive promotion to enhance the awareness and its products and services when dealing with clients. عرض أقل

  • Relationship Manager-Large Corporate finance

    Sept 2022 - now

  • Relationship Manager-Tamayoz market

    Jun 2019 - Sept 2022

  • Relationship Manager-Banky market

    Nov 2016 - May 2019