Experience

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  Prudential insurance / united health care

  May 1986 - Jun 1998

  Claims examiner / supervisor

  Work involved the support and processing of insurance claims under the AARP Group Health Insurance contract. Positions held included claim examiner, quality review examiner, claim technician, support services supervisor and claim supervisor. Duties included: direct contact with customers, doctors and other medical professionals via telephone and written correspondence for claim investigation; data entry of claim information; quality review of processed claims; supervision of support services staff responsible for microfilm retrieval, computer and telephone operations and account maintenance; supervision of claims examiner staff Show less

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  Strong financial services

  Nov 1999 - Feb 2003

  Account services senior specialist

  Quality Assurance and Special Projects Associate in the Account Services area of the Transfer Agent for Strong Financial Services. Our department was responsible for opening, closing and maintaining customer accounts as well as managing customer purchases, distributions and transfers. I functioned in a key position charged with helping the department find ways to maintain our forward momentum and grow and improve as a team.

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  Department of psychology, uah

  Jan 2005 - May 2008

  Laboratory assistant

  Duties under the supervision of Dr. Eric Seemann, Dr. Aurora Torres and Dr. Sandra Carpenter included administration of various intelligence and personality assessments; development of experimental methods, materials and projects; development of survey materials; data collection; data entry and assessment of data; statistical analysis of data; presentation of findings; setup and maintenance of lab space

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  Crisis services of north alabama

  Jun 2007 - Dec 2007

  Helpline associate

  Volunteer position answering calls on a crisis telephone line: Callers seek assistance with diverse topics ranging from locating community resources to suicide, rape and domestic violence counseling.

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  Az technology, inc.

  Jun 2008 - Mar 2010

  Human resources manager

  HR Manger and FSO for this small research, manufacturing and development firm specializing in aerospace and green technologies.

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  Integrated logistics solutions, inc.

  Jun 2010 - Mar 2020

  Contracts administrator / analyst

  Managing multiple accounting, human resources, contracting and proposal functions for this small SDVO defense contractor.

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  Areté

  Mar 2020 - now

  • Industrial Security Officer

    Mar 2023 - now

  • Senior Security Specialist

    Mar 2022 - Mar 2023

  • Administrative Specialist

    Mar 2020 - Mar 2022