Waqar Javed

Experience

• 

  Mobilink

  Nov 2012 - Sept 2015

  Customer Relations Officer

  •Responsible for handling & resolution of escalated issues related of customers•Manage Up-selling and all related customer care projects•Responsible for the security, confidentiality & integrity, of all information assets accordance with the company’s information security policies.•Adhere to service center standards, KPI's, rules and performance.•Finding appropriate solutions for customer problems by using the suitable trouble shooting.•Answering any questions related to new offers products and services.•Handle operational activities over service/sale counters Reporting and Evaluation•Coordinate and follow-up with multiple stake holders for issue resolution Show less

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  Wi-tribe Pakistan

  Oct 2015 - Jun 2017

  Customer Care Executive

  • To see out resolve / escalation / follow-up complaints surrounding consumer issues.• Reporting & documentation for regional performance at times and at permanent basis for assigned Care Center:• Adherence, Sales, Pull Back & Sale Return, Retention Work, Center Cash Reports, Mystery Shopping and MLR reports.• Management of all monetary operation and inventory proceedings related to assigned branch.• Strong working knowledge of systems i.e. Wi-reports, crms, brm, crmb, wizard, helpdesk etc.• Technical Troubleshooting.• To act as First point of contact for customer and system related problems in Internet.• Layouts, document, report and main menus designing.• Configuring system preferences Show less

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  Foodpanda

  Oct 2017 - now

  1. lead for VD to OD Project Faisalabad- Responsible for shifting 100% business to Foodpanda delivery.- Regular visits and trackability to ensure target achievement within Q32. Leading the growth of the city on key metrics including:- Partner with orders growth- Partner management- MoM Revenue generation3. Lead for renegotiation Project Faisalabad- Ensured sustainability of the business with an Impact of 3%.- Worked with 200+ brands to ensure business growth MoM.4. Launch Jaranwala City in Extention.- Launch city with signup of 50 potential restaurants.- All Key brands are on FP and doing orders.5. Launch New Vertical | Pandago | Pickup | Pandamart- Successfully launch all-new verticals with targeted numbers.- Onboard all big brands on FP in the Marts category. Show less

  • Area Sales Manager

    Aug 2022 - now

  • Senior Business Development Manager

    Oct 2019 - Aug 2022

  • Business Development Manager

    Jul 2019 - Sept 2019

  • Business Development Assistant

    Oct 2017 - Jun 2019
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  Delivery Hero

  Nov 2023 - now

  Senior Area Sales Manager