Jon C. Scott, MBA, PMP, CSM, ITIL

Experience

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  US Army

  May 1997 - May 2000

  Unit Supply Specialist/Armorer

  Controlled (Ordered, issued, and maintained) all unit supplies for a company consisting of 120 soldiers.Managed small, medium, and large groups to complete unit supply, armorer tasks, and other proactive or assigned "details" (projects) that had yet to be completed before my tenure. Maintained Unit Arms Room: Corrected weapons issues/malfunctions, ordered parts and delegated weapon corrections to the proper support entity. These functions helped improve the previous functionality of weapons and equipment and improved the overall readiness of Delta Company 3-15 Infantry. Show less

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  Dell Technologies

  Dec 2005 - Aug 2010

  Enterprise Senior Analyst

  Managed the daily operations of a dedicated Help Desk account consisting of 14 technical support agents for 12 North American offices and 2,000 end users for a global organization.Exceeded client expectations by consistently surpassing all Service Level Agreements (SLA) by averaging 95% of all calls answered within 60 seconds and a level 1 first call resolution rate of 70%.

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  Extended Stay Hotels

  Jan 2011 - Jan 2011

  Desktop Support Analyst
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  Internetwork Engineering

  Jan 2012 - Jun 2012

  IT Specialist

  Soley responsible for all Internal IT support and related projects.

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  21st Century Oncology

  Jul 2012 - Feb 2022

  Director of Strategic Initiatives

  Responsible for identifying and/or managing process improvement projects for the Financial Services Department and cross-functional areas within the organizationManaged IT projects across several cross-functional teams within the organizationDeveloped and managed a Lean Continuous Improvement Program (The LEAP Program) for approximately 300 FTEsImplemented improvement initiatives resulting in over 36,000 person hours saved annuallyNegotiated over $200,000 in total savings with various software vendorsDefined and gathered requirements, planned solutions, and developed code logic to achieve process improvement initiatives using automation softwareIdentified, defined, executed, and controlled process improvement projects using the Salesforce.com platform and other technologiesUtilized Process Improvement Methodologies: DMAIC, Kaizen Events, Mini Kaizen, 5S, Poka Yoke, Kanban Inventory Systems, TOC, Value Stream Maps, Waste Detection and Elimination. Utilized Project Management Knowledge, Tools and Techniques: PMBOK Process Groups, Knowledge Areas, Processes, and Tools and Techniques, SDLC, Integrated Change Control, Cost-Benefit Analysis', ROI Matrices, Business Requirements, Functional Design Documents, Status Reports, Vendor Comparison Matrices, WBS, Smartsheet.com, etc. Managed ‘Projects and Training’ team consisting of 3 FTEs – team responsibilities consist of information systems training, including content creation, delivery, and support. Additional responsibilities include Salesforce.com administration, and project management support. Show less

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  Light Path Law, P.A.

  Feb 2022 - Jan 2023

  Chief Operating Officer
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  GenesisCare

  Jan 2023 - now

  RCM Program Director