Brenda Welch

Experience

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  Syracuse University

  Jan 2003 - May 2004

  Front Desk Assistant / Research Assistant

  Working as the assistant to the Director of Research, my role at Syracuse enabled me to develop my research and data analysis skills in an academic environment.

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  Covidien

  Apr 2006 - Jan 2007

  EH&S Administrative Assistant

  At Covidien (formerly Tyco) I served as the assistant to the Health and Safety manager, a role which called upon my administrative skills and demanded careful attention to detail.

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  First Quality Retail Services, LLC

  Jan 2007 - Aug 2011

  Purchasing Assistant

  My main responsibility at First Quality was to manage supplier relationships, a wide-ranging task which encompassed areas including information retrieval and research, stock control and management and customer care. In over four years in this role I utilised my administrative and project management skills on a daily basis.

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  Imperial Society of Teachers of Dancing

  Jul 2012 - Nov 2012

  Library Manager

  Part-time manager of a small, specialist collection focused on dance and theatre, while studying for MSc in Library Science. Responsibilities included answering research queries, helping visitors find relevant books and information, managing new acquisitions, maintaining catalogue database, and providing copy on library news for quarterly magazine.

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  City, University of London

  Nov 2012 - Jun 2023

  Manage a team of 3 to support all aspects of information provision and administration for the Careers Service, student and academic colleagues.Overall responsibility for all aspects of in-house collection of the Destinations of Leavers of Higher Education Survey and Graduate Outcomes survey. Managing the transition from DLHE to Graduate Outcomes, including data submission, communications, interim data collection and analysis and distribution of results.Collect, prepare, analyse and report on careers related data collected from student systems, surveys, and national datasets.Coordinate committees related to employability, plan agenda, prepare papers for committee consideration and collate minutes.Act as an expert on employability strategy and employability data for the university community. Develop and implement marketing and communication strategies for the careers service. Show less First point of contact for students within the careers serve, providing enquiry support and information resources. I maintain paper publications, oversee acquisitions for the careers library, create and manage print and online information on job sectors and topics, develop and maintain the careers website, online system and social media, and advise students on career choices and utilising the Careers Service.- Manage the service's use of CareerHub, an online career management system, implementing updates and new developments within the service and acting as training and support for service staff using the system.- Developed and implemented automated workflows through CareerHub to manage certificate schemes and Professional Mentoring applications.- Implemented project to update careers office area with new paint, furniture, and resource display. - Wrote a 20-page Careers Handbook guide to using career services and developing employability skills for students.- Leading project to update website architecture and content.- Research project on use of careers appointments at services throughout the UK. - Improving marketing strategy for the service, specifically to improve attendance at careers workshops. - Editing series of 50+ subject-specific handouts, including adding 10 new subjects in 2014.- Coordinate and design marketing materials for the service, including print, digital and social media.- Nominated 4 times for WOW! customer service award by students. Show less

  • Information Manager, Careers & Employability

    Sept 2016 - Jun 2023

  • Careers Information & Publications Officer

    Nov 2012 - Aug 2016
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  The University of Edinburgh

  Jun 2023 - now

  EdHelp Service Delivery Manager

  Oversee operations for helpdesk teams at 10 libraries within the University and manage enquiries across library, finance, IT and student administration.