Hannah Moore

Experience

• 

  Nationwide Building Society

  Jul 2015 - Dec 2018

  Customer Service Representative

  - Authorised deputy - manage the branch in the branch manager's absence. Taking on additional responsibility to ensure the branch maintains good working order.- Authorised supervisor - authorise transactions of a higher risk, ensuring that colleagues have been compliant and have followed the necessary process correctly.- Bankage officer - Responsible for balancing the branch and negotiating with G4S for sufficient cash flow.- Provide coaching for other colleagues in the branch to support their development and society goals.- Remain vigilant to protect members from fraud and the society from money laundering.- Build rapport with members through skilful conversations whilst completing their transactions.- Conduct internal audit tests each month to ensure that correct processes and procedures are being followed. Attention to detail to ensure that any reoccurring patterns are noted. Show less

• 

  Policy Plan

  Dec 2018 - Mar 2020

  Underwriting Support
• 

  StepChange Debt Charity

  Mar 2020 - May 2021

  Debt Advisor
• 

  Monzo Bank

  May 2021 - now

  Back Office Third Party Correspondence Expert

  • Financial Health Trainer

    May 2022 - now

  • Financial Difficulties Expert

    May 2021 - May 2022