Nathaniel Chin

Experience

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  Jump Into Math Enterprises

  Jan 2012 - Apr 2013

  Math Tutor

  Tutoring math to elementary and junior high school students is not just about determining a teaching method that works well with a student's learning abilities, but also motivating students to develop a passion for learning. I always did my best to accomplish both of these tasks for each student of various backgrounds.

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  Constellation Brands

  May 2012 - Dec 2012

  Project Management Intern

  Capital Project Management: Managing capital projects from conceptual development to bidwalks to project completion and project maintenance. This includes cost analyses and presentations to acquire funding for capital projects, ensuring the scope of work has no shortcomings, and ensuring contractors follow the scope of work with explicit detail.

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  University of the Pacific

  Aug 2014 - May 2015

  Graduate Assistant

  Lecturing Engineering Ethics and Professionalism, Grading, working with students to overcome any obstacles they may come across in academics, coordinating employer infosessions and recruiting events.

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  Vocera Communications

  May 2015 - Feb 2022

  - Network Team Lead, Aruba Subject Matter Expert- In-depth analysis of server, network, telephony, and integrations issues via packet captures and system logs- Managing assigned accounts and urgent escalations with various departments (e.g. Engineering, Professional Services) and vendors (e.g. Cisco TAC, Zebra, Connexall)- KCS Coach - Guiding the team to technical documentation excellence - Frontline Lead- Developing Frontline team process- Providing mentoring and managerial guidance to facilitate team growth- Recovering system outages and root-cause analysis - Scoping and rectifying urgent healthcare communications issues- Working with customers and vendors to find a resolution, regardless where the root cause lies

  • Sr. Technical Support Engineer

    Oct 2021 - Feb 2022

  • Technical Support Engineer III

    Apr 2017 - Oct 2021

  • Technical Support Engineer II

    Jan 2016 - Apr 2017

  • Technical Support Engineer

    May 2015 - Jan 2016
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  Stryker

  Feb 2022 - now

  - Network Team Lead – team mentor, manager and backline engineer stand-in, finding creative solutions and processes to increase team efficiency and customer satisfaction- Delivering presentations on technical troubleshooting and new processes- Coordinating efforts and fostering relationships between Support and several depts including Eng, Systems Eng, Client Systems Eng, Professional Services, Support Operations while managing Critical Situations/escalations- Developing innovative tools and processes to improve KPI’s, team culture, and customer satisfaction Show less

  • Sr. Sales Systems Engineer

    Mar 2024 - now

  • Sr. Staff Technical Support Engineer

    Feb 2022 - Mar 2024