Vivek Pathmanathan

Experience

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  TD

  Dec 2009 - Feb 2010

  Customer Service Rep

  As a customer service representative I performed customer transactions, while providing quality service to create a positive customer experience. Customer transactions include deposits, withdrawals, bill payments and/or other account transactions for customers in an accurate and efficient manner. This role is required to understand customer needs and identify opportunities to promote TDCT products and services to the customers, by referring them to appropriate team members or internal bank partners. As a CSR I ensure that I am up to date with current fraud schemes and be capable of making decisions on the spot that will help retain and promote business and also not prevent a loss to the branch. I contribute to the team by leading branch initiative challenges and motivating and helping other CSR’s in need of help. Show less

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  TD

  Dec 2010 - Jan 2016

  As one of the senior advice providers in the branch, as a Financial Advisor I understand the banking and financial needs of customers, and provides appropriate advice and recommendations. I am the primary contact and resource for large/complex investment and credit needs, often dealing with high value customers, and responsible for meeting or exceeding specific individual and team based business goals. I continue to consistently deliver legendary customer experiences by fostering a relationship of mutual trust and confidence. I actively participate in regular meetings and coaching sessions and provide guidance and support to other team members. Another part of my role includes identifying and referring clients to wealth partners when necessary to deepen customer relationship. Show less As a financial service representative I understand customer’s banking needs and provide appropriate financial advice and solutions. I engage in customer conversations to understand and meet their current and future financial needs, by proactively providing them with advice and appropriate products and services. This includes investment advice, core banking, and credit products, which in result creates a positive customer experience. I ensure I continue positive relationships with existing customers and bank wealth partners through referrals and strong communication. The role contributes to the growth of the business by meeting and exceeding specific individual and team based business goals. I proactively demonstrate lobby leadership in a goal to enhance and improve customer experience and create a positive first impression, by greeting and engaging them into a range of sales, and services. Along with customer experience I ensure customer problems are handled appropriately and escalated when necessary. I continue to contribute to a positive working environment and actively participate in the performance management process. I ensure I am up to date with current information and make sure to all new internal training is completed. I actively participate in regular meetings and coaching sessions giving new ideas that help increase the growth in business and positive customer experience. As a Financial Service representative at a small branch team work and being versatile is something I excel in and is important to my current role at my current branch. At time when there are no managers on duty I step up to help cover their role and ensure the job is perfected like a manager would so. This includes resolving customer problems, teller discrepancies and issues, and cheque initialling. Lastly, as a Financial Service representative I ensure I am knowledgeable of and comply with bank and industry codes of conduct and with securities laws and regulations. Show less

  • Manager, Residential Mortgages

    Dec 2014 - Jan 2016

  • Financial Advisor

    Aug 2011 - Dec 2014

  • Financial Service Representative

    Dec 2010 - Aug 2012
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  S.O.S Tutoring

  Feb 2011 - Sept 2012

  Director

  As the owner/director of my own tutoring company: SOS Tutoring, I take on great organizational skills, and management skills by ensuring teachers are paid, and students are receiving help in the subjects of concern effectively. I also help teach kids in a wide range of subjects ensuring they are equipped with the fundamentals to be successful at school the next day, and for the future. I take on the responsibility of dealing with student complaints on teachers and professionally analyze and resolve the problem. Show less

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  Ideal Incubator

  Oct 2014 - Mar 2023

  Director of Finance and Strategic Planning

  At Ideal Incubator we help individuals grow from the start of an idea to the final product. I ensure from a financial and strategic planning prespective that investments, expenses and opportunities are measured to maximize profits and help grow one student's dream.

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  RBC

  Jan 2016 - Mar 2023

  Mortgage Specialist
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  ROYAL MORTGAGES

  Jun 2021 - now

  Team Lead/ Broker

  Mortgage agent and owner of Royal Mortgages under Dominion Lending National