Maphuti Tiny Mokobi

Experience

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  IT Technician

  Feb 2007 - Sept 2007

  ICSS

  • Assessing, Troubleshooting, Software Installation and Upgrading • Booking in and dispatching Customer units• Repairs to faulty computer equipments• Parts control for submitted repairs• Daily operational reporting to repairs status, parts• Usage and customer assist• Providing customer telephonic support where required

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  Technical Support Consultant -Sykes

  Sept 2007 - Feb 2009

  Technical Support Consultant -Sykes

  • Technical Support Center• Telephonic Technical Assistance, Troubleshooting, Software Installation, Software Operation Assistance• Technical Support to customers and end user via telephone• Researchers and resolving problems encountered during installation• Printer installation and support• Ensures that all data is collected accurately• Ensures that cases and calls are logged in accordance with the data quality guidelines• Ensures that all communication with customers is within the guideline of the clients• Following prescribed problem resolution procedures• Listening actively and effectively, providing accurate information Show less

• 

  Dell Technologies

  Mar 2009 - Jul 2022

  • Responsible for managing Multiple projects, leading high complexity, high risk projects maintaining project quality, finances and supports key business strategies. Manages projects onsite and remotely.• Prepares detailed project plans of an engagement within the standards of project management methodologies. • Categorizes requirements into a project plan detailing schedules, controls, resources, costs and daily tasks. • Adheres to established standards, processes, and methods to produce solutions that conform to requirements. • Strives for, maintains and further develops excellence in processes and services.• Works with Resource Management on project staffing.• Mobilize resources to remediate critical situations• Executive presence /communicator • Accountable for delivering projects on time, within budget and to the satisfaction of the customer and sales. • Completes weekly and quarterly forecasts of revenue and utilization. Prepares estimated time to complete, manages back-log. • Manages the cost budget and the impact of change requests on cost budget. Responsible for correct invoicing.• Responsible for Quality Assurance; ensure project is delivered to scope defined within SOW and ensure any deviations are processed via defined Change Control process. • Participates in customer discussions regarding budget, risk and impact of changes. • Point of contact during the project for all aspects of the engagement. Responsible for regular status reports.• Lead team during project life - cycle; provide project management, leadership and oversight to project and/or workstreams Show less • Telephonic Technical Assistance, • Troubleshooting, Software Installation, Software Operation Assistance• Technical Support to customers and end user via telephone• Researchers and resolving problems encountered during installation• Ensures that all data is collected accurately• Ensures that cases and calls are logged in accordance with the data quality guidelines• Ensures that all communication with customers is within the guideline of the clients• Following prescribed problem resolution procedures• Listening actively and effectively, providing accurate information Show less

  • IT Project Manager

    Sept 2013 - Jul 2022

  • Technical Support Consultant

    Mar 2009 - Aug 2013
• 

  VMware

  Jul 2022 - May 2024

  Senior Project Manager , SSA
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  MBCOM Technologies, Broadcom Representative

  Jun 2024 - now

  Senior Project Manager