Jarrett Mathis

Experience

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  Albany State University

  May 2011 - Jun 2015

  Implements patch management for Windows Deployment Service (WDS) server for standardization and quick deployment. Also manages the WDS server. Provides device hardening by keeping security patches and hot fixes updates for various software that we support on and off campus. Experience with LANDesk platforms and provides antivirus management with Kaspersky. Supervises and motivates assigned staff and student technicians, interviews and makes staffing recommendations and conducts periodic staff performance evaluations. Provides Tier III support to Desktop Technicians on escalated technical issues. Show less Served as the primary client contact during daily phone support, monitor and follow up on client issues through to resolution. Installed and configured Cisco switches, access points, VoIP phones (Voicemail boxes, assigned phone numbers and faxes), and digital signage. Added, deleted, and created users and groups in Active Directory. Organize computers and printers in different OU’s. Created images for laptops and desktops with company applications using Symantec Ghost Suite for standardization and quick deployment. Configured IP address settings for network printers (Ricoh and Canon) using the LCD panel or web interface. Excellent troubleshooting skills in complex software and hardware problems. Managed student technicians (schedule making and time approval). Provided maintenance and troubleshooting for all mobile devices on campus. Experience in patch cable management Show less Provided preventive maintenance and simple repairs of media equipment that can be done more efficiently in-house, as opposed to sending to an outside vendor. Experience with Crestron, Extron, and Electronic Theatre Controls (ETC) systems. Performed a variety of tasks and work with audio, video and lighting equipment, with the ultimate goal of producing professional video presentations. These tasks include the arranging, connecting, tuning and operation of video and lighting equipment. The function of these components and their interconnectivity to computers is important to correctly running wires and cables, and creating a harmoniously functioning audio-visual program. Assembled, adjusted and operated various audio and video components, including cameras, microphones, lights and sound mixers. Performed hands-on intermediate to complex fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications. Managed the equipment loaner program on campus. Show less

  • IT Specialist

    Feb 2015 - Jun 2015

  • Technical Support Professional

    Jan 2012 - Jan 2015

  • Media Service Technician/ AV Specialist

    May 2011 - Jan 2012
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  IntellecTechs

  Jun 2015 - Sept 2016

  Cyber Security Specialist Junior
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  Criterion Executive Search, Inc.

  Sept 2016 - Aug 2021

  Information Assurance Officer (Lead)
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  General Dynamics

  Jan 2019 - now

  Senior Cyber Security Engineer