
Emma Lancaster
Documentation Intern

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About me
Marketing Services & Catalogue Coordinator
Education

LaTrobe University Bundoora Campus
2013 - 2015Bachelor of Business (Event Management/Tourism Management) Event Managment and Tourism Management
AIPE Study Online
2014 - 2015Diploma Project Management
Yarra Hills Secondary College
2007 - 2012Activities and Societies: Netball Team Volleyball Team Student Representative Council (SRC) School Council SRC Representative Leadership Group Ambassador Program

Croydon South Primary School
2000 - 2006
Sabre
2016 - 2017Introduction to Sabre for New Agents / Advance Sabre Skills / Sabre Ticketing Part 1
La Trobe University
2013 - 2015Bachelor of Business Event Management/Tourism Management
Experience

Sportsnet Corporation Pty Ltd
Jan 2012 - Jan 2015Documentation InternMy Responsibilities Included:• Learning and using a database system of clients files.• Organizing information booklets for many clients.• Packaging merchandise and information booklets to be sent via Toll.

Action Indoor Sports
May 2012 - Dec 2014Party Host/ManagerMy Responsibilities Included:• Running sports parties.• Instructing children on many different games.• Serving food to children.• Working at the kiosk and bar areas of the company.Manager Responsibilities Include:• Working at the kiosk and bar.• Using a EFTPOS machine or handing money.• Serving customers.• Counting tills.• Taking bookings and payments in person and over the phone.

Warranwood Cricket Club
Jan 2013 - Jul 2015Waitress/Bar TenderMy Responsibilities Included:• Serving finger food and alcohol to patrons.• Handling a till and money.• Cooking and serving food.

Hungry Jack's® Australia Pty Ltd
May 2014 - Nov 2015Team LeaderMy Responsibilities Included:• Taking customers orders.• Handing money and a till.• Putting orders together.

Inflatable World
Dec 2014 - Nov 2015ManagerMy Responsibilities Included:• Taking bookings and payments in person and over the phone.• Ensuring all the equipment is safe.• Serving at the kiosk and bar.• Using a EFTPOS machine or handing money.• Counting tills.• Taking orders and serving food for patrons.• Making presentations to the parties.

Peninsula Hot Springs
Jul 2015 - Oct 2015Marketing/Events InternMy Responsibilities Included:• Learning, adjusting and updating the company website.• Completing a review of package partners.• Analyzing database information.• Sending emails to package partners.

Sportsnet Corporation Pty Ltd
Nov 2015 - Sept 2018My Responsibilities Include:• Creating and working with spreadsheets in Excel.• Organising and checking documentation wallets for many clients.• Packaging merchandise and wallets to be sent via Toll.• Liaising with clients and suppliers.• Allocating tickets received to clients.• Sending updates through Mail Chimp to clients.• Helping with functions for different sporting events.• Problem solving for clients.• Completing a merchandise stock take of inventory.• Purchasing merchandise from suppliers.• Running reports using Access. Show less My Responsibilities Include:• Loading information onto the Customer Relationship Management system; WinTrav.• Creating product notes and training presentations for the sales team.• Generating and implementing spreadsheet in Excel and Google Sheets to organise data.• Calling and liaising with suppliers and contacts.• Running reports using Microsoft Access.• Taking and receipting payments.• Purchasing tickets and programmes from suppliers.• Working with the company website to create and update pages.• Liaising with hotels and other suppliers to exchange invoices, rooming lists and remittances.• Helping with functions for different sporting events. Show less
Documentation Executive
Dec 2016 - Sept 2018Product and Events Executive
Nov 2015 - Dec 2016

Bapcor Retail
Sept 2018 - Jun 2021Merchandise Administration AssistantMy Responsibilities Include:• Assisting Product Category Managers and Department Managers with varied tasks.• Using DASH to create catalogues and maintain the Digital Asset Manager.• Data entry of product information and pricing.• Coordinating catalogue production from creation to final draft.• Proofing and sourcing information and photos for the company website and POS database.• Working with Excel to create reports and efficiently process data.• Timeline, calendar and account management.• Stock and result analysis for catalogues.• Liaising with suppliers to negotiate campaign support. Show less

Brown & Watson International Pty Ltd
Jun 2021 - nowMarketing Services & Catalogue CoordinatorMy Responsibilities Include:• Product packaging coordination.• Key catalogue management.• Graphic design work on flyers, NPRs, EDMs and catalogues.• Creating new product release and EDM materials for internal and external communications.• In-store merchandising.• Working with multiple teams to produce brochures, promotional flyers and a range of marketing collateral.• Timeline and calendar management.
Licenses & Certifications
- View certificate

Speaking Confidently and Effectively
LinkedInApr 2024 - View certificate

Skills to Build Stronger Work Relationships
LinkedInAug 2024 - View certificate

Advanced Branding
LinkedInNov 2023 - View certificate

Brand Strategy for Designers
LinkedInNov 2023 - View certificate

Marketing: Copywriting for Social Media
LinkedInNov 2023 - View certificate

Strategic Negotiation
LinkedInNov 2023 - View certificate

Brand and Marketing Integration
LinkedInNov 2023 - View certificate

Productive Leadership
LinkedInNov 2023 - View certificate

Gender in Negotiation
LinkedInNov 2023 - View certificate

Create a Brand Strategy
LinkedInOct 2023
Volunteer Experience
Front of House/Usher/Program Seller
Issued by Mountain District Musical Society
Associated with Emma LancasterProgram Seller/Usher/Front of House
Issued by Babirra Music Theatre
Associated with Emma LancasterMathematics Tutor
Issued by Kilsyth Primary School
Associated with Emma LancasterMerchandise Seller
Issued by Starlight Children's Foundation
Associated with Emma Lancaster
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