Laura R.

Experience

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  St. Norbert College

  Aug 2008 - May 2011

  Residence Hall Director

  1. Managed two student hall complexes housing approximately 300 students which included oversight of daily facility operations, budget maintenance and programming efforts2. Directly supervised, trained, evaluated, and motivated 8 Resident Assistants, 1 Assistant Hall Director, and 1 Associate Hall Director3. Coordinated with multiple stakeholders to effectively manage a service-learning program: implemented a service-learning model to provide a meaningful experience for staff, students, and community partners4. Streamlined Resident Assistant interview and selection processes by creating interview materials and coordinating interviewer schedules5. Served in a 24-hour on-call rotation for approximately 2,000 on-campus residents Show less

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  TRIO, Upward Bound Program

  Jun 2009 - Jul 2012

  Residence Hall Director

  1. Supervised and collaborated with five Tutor-Counselors to develop educational and social programs in order to create a positive community environment for students2. Identified and adapted to the varying needs and learning styles of students to provide individualized educational experiences 3. Accounted for student strengths and resiliencies that would support their learning experience4. Empowered students to excel in their academic pursuits through intentional, individual conversations focused on goals and intended future plans5. Facilitated programming activities and meetings designed to help students gain awareness of their beliefs, values, and attitudes Show less

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  International House at the University of Chicago

  Aug 2013 - Jul 2015

  Assistant Director of Residential Programs

  1. Established and shaped the International House Chicago Residence Life Program: maximized opportunities for cultural exchange, learning and growth2. Managed the Residence Life Program for approximately 175 domestic and international students, which included facilitating programming efforts and collaborating with various campus partners3. Trained, supervised, and developed 9 Community Fellows, including 1 Lead Community Fellow4. Customized the evaluation process used to measure and assess Community Fellow performance: created opportunities for self-evaluation and goal setting5. Piloted the International House Residents’ Council to connect residents with House administrators.6. Launched the Class Gift Campaign: set fundraising and participation goals, developed benchmarks, and designed programs to advertise the initiative7. Served as a liaison between faculty, professional and paraprofessional staff managing different groups of residents within International House Chicago8. Directed the Davis Projects for Peace application, interview, preparation and implementation processes.9. Designed a robust set of orientation programs for new and returning residents Show less

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  Santa Clara University

  Jul 2015 - Jan 2020

  Resident Director

  1. Onboarded 100+ team members using engaging and blended learning techniques. 2. Monitored employee performance and success in collaboration with managers to determine effectiveness of orientation.3. Designed and facilitated a two week curriculum for senior team members. Curriculum included presentations from leaders, group discussions, and interactive learning.4. Analyzed data and feedback received following onboarding and training opportunities; determined improvements for future implementation; evaluated inclusivity of experiences.5. Created a 10 week leadership course for new team members focused on sharing department values and developing technical and human skills needed for the role.6. Oversaw all logistics of onboarding and development opportunities: content development, marketing, advertising, and communications, scheduling presenters, preparing technology, reviewing presentation content, managing budgets, partnering with internal and external stakeholders and disseminating and reviewing evaluation materials.7. Founded the Food Insecurity Program to ensure basic needs security among learners; secured buy-in from leadership, created infrastructure to continuously support and improve the program; developed and delivered training opportunities to educate stakeholders on food insecurity and resources. Show less

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  University of Minnesota College of Biological Sciences

  Jan 2020 - Sept 2021

  Academic Advisor

  1. Developed and delivered orientation for 200+ new learners. 2. Collected orientation feedback and data to determine areas of strength and improvement.3. Conducted meetings with orientation participants to learn about their integration experience and discuss gaps in their initial experience.4. Supported learners through goal setting that aligned with department values and priorities and the individual’s strengths, interests, and identities.5. Established the CBS Whiteness Accountability Group, a space that offers white-identifying participants the opportunity to discuss systemic racism; developed curriculum and facilitated bi-weekly discussions. Show less

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  College of Education and Human Development - University of Minnesota

  Sept 2021 - Apr 2022

  Graduate Program Coordinator

  1. Onboarded 230+ learners on department culture, values, policies, and procedures through virtual and in-person individual and group meetings.2. Engaged in continuous feedback conversations with program directors and stakeholders to assess effectiveness of educational materials and recommend improvements. 3. Understood changing learner needs and collaborate with leaders to identify learning goals and outcomes of future training and development opportunities.4. Provided administrative support to the SSW Director of Graduate Studies, Director of the PhD Program, and Director of the MSW program including managing applicant information, reviewing program materials, preparing for committees and completing needed projects. 5. Served as the primary contact for students while completing their educational requirements, preparing for their MSW examination and pursuing licensure. Provided guidance on program and licensure requirements, prepared internship and course hour reports, and discussed examination and licensure timelines. 6. Managed SSW’s Learning Management System to communicate information broadly.7. Participated in the University of Minnesota’s Racial Justice Training program, an initiative developed to assist advisors in developing their awareness, knowledge, and skills needed to better serve individuals who identify as Black, Indigenous, and People of Color (BIPOC). Show less

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  Carnegie

  Jun 2022 - now

  1. Support multiple projects by creating detailed project timelines, developing agendas, writing meeting minutes, reports and assisting with all project requirements as needed.2. Serve as the go-to resource regarding project plans, progress, milestones, integration moments, delays and risks.3. Maintain a strong understanding of company processes and services to communicate with clients and stakeholders. Research and share information as requested.4. Manage private information related to client deliverables and campaign performance.5. Proofread and edit deliverables as part of a quality assurance process prior to providing materials to clients for review. 6. Utilize a project management system to communicate with internal and external project teams.7. Advocate and research for non-discriminatory language and policies in client Master Service Agreements and contracts. Show less

  • Senior Account Manager

    Apr 2024 - now

  • Account Manager

    Jun 2022 - Apr 2024