Gemma Warren

Experience

• 

  Safeway PLC

  Sept 2000 - Feb 2002

  Bakery Assistant
• 

  Sainsburys Supermarkets Ltd

  Feb 2002 - Apr 2004

  Process of daily Time and Attendance reports to correct any mis-clockings and authorise any overtime completed with management teamManual calculations of premiums from an automated report and input into the BMAS system on a weekly basisProcessing monthly wage queries by checking the query against the weekly payroll reports, premium reports, sick entitlement and management decisions to discover the problem and whether the query is correctMonitoring of absence and reasons to discuss with management as to whether any payment is due after the employee has returned to workCreating absences within absence management system to print Return to Work reports for management to complete on the return of the employeeCommunicating between colleagues within the HR Office of any situations within Payroll they may effect themReason for leaving: Career development Show less

  • Payroll Clerk

    Feb 2003 - Apr 2004

  • Bakery Assistant

    Feb 2002 - Feb 2003
• 

  Black Horse Motor Finance

  Apr 2004 - Sept 2004

  Administration Assistant

  Process motor finance proposals ensuring all data entered is accurate to ensure to correct decision is madeQuery any customer information that is not clear to ensure no errors are made during data entryTelephone calls from dealers to query certain decisions made by Underwriters would discuss to ensure all details are correct and explain details available to discussCheck and validation of returned documents for finance payout, in the event of an error on documents - dealer contacted to explain the issueProcessing of received invoices for the Sales Support Centre to compile information to be sent to Head Office for paymentReason for leaving: Lack of stimulation and opportunity - career development Show less

• 

  Accenture Shared Services

  Sept 2004 - Feb 2005

  Training Administrator

  Liase via telephone and email with regional branches to fill Educational places provided by Tour Operators to holiday destinationsProcess new joiner information to provide an induction training programme for them to complete, provide Joining Instructions and training information for delegate useCreate and maintain an Excel diary for training venues across the UK, allocating rooms for induction and management trainingLoad a Retail Induction schedule into SAP, ensuring all details are entered correctlyReceive telephone queries from delegates regarding training dates, amendments and cancellations - often negotiate alternative dates that may be suitable for the delegateProduce and distribute training invitations for Overseas staff and collate acceptance and declines from the delegatesCreate Certificates and Name badges for delegates attending training eventsReason for leaving: Redundancy Show less

• 

  Peterborough City Council

  Feb 2005 - now

  Strategic lead for the Early Help and Prevention agenda within Peterborough. Developing strong relationships to support and coach practitioners and managers working with Children and families across the city. Establishing close links with schools, health, voluntary and other partner agencies to ensure quality and consistency of early intervention and prevention for children, young people and families in the city.Responsibility for the coordination and management of a virtual multi-agency support panel, including the producing panel recommendation, processing referrals to targeted support and collation and consideration of review information.Design, delivery and evaluation of training, including development of eLearning packages and ICT training. Communications lead within the team, responsible for website updates, production of termly newsletter and supporting resources for practitioners.Lead within the team for the authorities web based Early Help system (currently Liquidlogic EHM) across Peterborough, including development and delivery of training programme to practitioners, development of eLearning modules and management. Including testing (UAT), technical support and system development.Close working relationships within Children's Social Care supporting the multi-agency safeguarding hub (MASH) and helping to divert referrals not meeting CSC thresholds back out into the support within the community.Supported development, establishment and sustainment of multi-agency panels for Early Help across the city, which support practitioners to manage complex cases and identify appropriate resources to meet children and families unmet needs. Show less Management of various workforce development projects within the Children's Services department, including development and implementation of project plans, training programmes, recruitment and retention processes, trainee schemes and in house processes and proceduresDesign, development, delivery and evaluation of in house training programmes, including training needs analysis and skills audits of Children's Services departmentLead for development of Children's Services eLearning provision - working with topic experts to develop module scripts and design eLearning modules using Learning Pool softwareManagement of agency social work staff procurement - identifying skills required, CV Show less Co-ordination of Children's Social Care Learning and Development programme events, consisting of approximately 40 course topics including NVQ's. Involved booking of trainer, design of advertising flyer, processing bookings and post event activities of every courseDesign and production of Learning and Development brochure and working group monthly newslettersAccurate taking of and prompt circulation of minutes from various departmental meetings Day-to-day diary management within the admin team to ensure all courses and events run on time and as smooth as possibleReason for leaving: Promotion Show less

  • Early Help Support Officer

    Jun 2011 - now

  • Workforce Development Project Officer

    Sept 2006 - Feb 2012

  • Training Coordinator

    Feb 2005 - Sept 2006