Amy Peterson

Experience

• 

  Bank of America

  Mar 2005 - Jul 2007

  Customer Service Representative

  Answering inbound calls regarding business credit card accounts

• 

  US Bank

  Nov 2007 - Mar 2010

  Customer Service Representative

  Answering inbound calls regarding consumer credit card accounts

• 

  Enterprise Consulting Solutions

  Jan 2010 - Nov 2012

  Medical Records Field Technician

  Traveling to local health care facilities, pulling medical charts, scanning and uploading documents from a pull list that are used for medical insurance audits. Temporary projects, not a full time position.

• 

  Amica Insurance

  Nov 2012 - Jan 2015

  Claims Representative

  Providing first notice of loss support for auto, home, and boat policyholders

• 

  Lincare Holdings, Inc

  Sept 2016 - Nov 2019

  Audit Analyst

  Lincare is a DME company providing oxygen and CPAP services as well as mobility related DME to people suffering from chronic disease. I worked in a medical claims support position, reviewing Medicare claims that have been denied. My goal was to get the proper documentation and submit it to Medicare on claims appeals, asking for the denial to be overturned and payment sent to Lincare. This included: writing appeal explanations for each audit I sent, adjusting the A/R as needed in AS400, daily use of Word, Excel and Outlook. Show less

• 

  Imprezzio Inc.

  Dec 2019 - Jan 2021

  Technical Support Rep 1

  I answered inbound calls from P&C insurance agents who had questions or needed technical support with the CRM software we provided. This position included keeping track of caller interactions via a ticketing system, escalating tickets as appropriate and calling agents back with resolutions or next steps. The position began in office but transitioned to an at home office/remote position. Position was eliminated when the company closed.

• 

  CSG

  Sept 2023 - now

  Mainframe Development Engineer Assoc