Melissa Tyson

Experience

• 

  Apple

  Mar 2015 - now

  Performed highly technical, individualized problem solving in the moment with end-users.Managed time efficiently in an appointment/queue based system to promptly address issues faced by end-users.Mentored peers around technical best practices related to Apple hardware, software, and accessories.Approached interactions with peers and customers with enthusiasm to establish deep rapport, and reinforce faith in Apple brand.Assisted with administrative tasks for Genius Bar, such as supply ordering and proper part documentation in repairs. Show less Debugged emerging issues on new product platforms, and communicated steps to reproduce with developers.Assisted in implementing automated continuous integration pipelines, reducing deployment time by 30%.Provided direct support to developers working on new hardware and software releases.Performed testing and logging of restores and reported issues in software releases via ticketing system.Architected inventory management processes, such as organization and auditing of various assets. Show less Assisted with the onboarding and orientation of new Apple employees.Delivered training on Apple platforms and services to new hires and educators, ensuring a deep understanding of the Apple ecosystem and how it can enhance a variety of user experiences.Identified shortcomings and needs in training content, conceptualized solutions and gave feedback to improve content in alignment with company vision.Tailored training content to fit the business needs and opportunities specific to Oregon/Alaska Market stores. Show less

  • Genius

    Jan 2019 - now

  • Platform Enablement & Quality Systems Engineer | Lab Administrator

    Jan 2024 - Jun 2024

  • File Systems Quality Assurance Engineer

    Jun 2022 - Nov 2022

  • Fitness/Health CoreMotion Tester

    Jan 2021 - Jun 2021

  • Store Trainer

    Jan 2019 - Nov 2019

  • Technical Expert

    Sept 2017 - Jan 2019

  • Technical Specialist

    Jan 2016 - Sept 2017

  • Specialist

    Mar 2015 - Jan 2016