Constance Dassen

Experience

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  Environment Canada

  May 1992 - Aug 1992

  Consultant

  Completed a study for Environment Canada:• Assessed the compatibility of Canada’s environmental priorities with those of international, multilateral organizations, and made recommendations intended to drive policy adjustments.• Located and contacted companies regarding their interest in participating in the transfer of technology and/or provide training for developing countries in order to fulfil Canada’s obligations under the Montreal Protocol.

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  Coopers & Lybrand Consulting

  Nov 1992 - Apr 1996

  Senior Consultant

  Successfully completed various projects as a Senior consultant:• Facilitated a team of 10 client staff in the business process re-engineering project for Citizenship and Immigration Canada. • Co-managed a market segmentation study for an international pharmaceutical company. Accountable for client liaison, co-ordination and implementation of qualitative research (including focus groups) and reporting. • Responsible for the organization, co-ordination, communication and de-briefing of a senior management panel on behalf of a national telecommunications company (Stentor).• Accountable for the fieldwork conducted as part of a client satisfaction study for a the city of Kanata. Supervised research assistants, facilitated workshops with client staff and presented the study results.• Played a key role in the design of a marketing manual targeting Europe for the Canadian tourism industry for Tourism Canada. Conducted qualitative interviews with key persons in the French, German and British tourism industry.• Developed a marketing plan for the Montreal Airports. Show less

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  Corel Corporation

  May 1996 - Mar 2000

  Product Manager and Sales Account Manager

  Product managed the WordPerfect Office product line: • Increased profitability of the international WordPerfect Office (WPO) product line by 83 per cent.• Developed international marketing/sales strategies, messaging and planned and initiated development for international products and services.• Managed product marketing staff.Sold WordPerfect Office licenses to corporate clients in the Benelux• Successfully closed corporate software deals (up to US$500K) with private and public sector organizations in the Netherlands, Belgium and Luxembourg.• Promoted Corel products to distribution partners and resellers and trained these groups on Corel’s products/services.• Managed four inside sales staff. Show less

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  Webplan Inc.

  Feb 2001 - Dec 2001

  Product Manager

  Managed a supply chain management software solution: • Managed the launch of this new supply chain software.• Aligned R&D and marketing with other stakeholders to improve product development and launch cycles.• Repositioned product messaging to address new market opportunities.• Created content for marketing and sales support materials.• Trained sales staff on the new solution and messaging.

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  Mitel Networks Corporation

  Jan 2002 - May 2003

  Product Manager

  Managed a small business Voice Over IP (VOIP) phone system:• Working with cross-functional internal and field teams, drove successful product launches resulting in 40 per cent uptake in voice/data/IT products over 6 months. • Analyzed and applied competitive research and market pricing to drive product planning and repositioning efforts in North America and Europe.• Built installed base of new converged IP telecommunications platform from 0 to 1000 systems in a challenging economy.• Created all messaging and content for marketing tools and collateral.• Designed product and sales training materials and conducted both training for both internal and external stakeholders.• Developed costing and pricing model for this voice over IP telephone system. Show less

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  Cognos

  Jul 2004 - Oct 2005

  Product Marketing Manager

  Marketed a strategic and financial planning software. This is an enterprise-wide solution which moves organization from manual or spreadsheet driven financial planning to more sophisticated financial planning:• Developed content for web seminars, sales presentations, sales training aids, fact sheets, value proposition and feature documentation.• Developed business and marketing plans to support sales and promotion of the software solution. Based these plans on research and analysis of client needs.• Worked effectively with internal and external stakeholders to ensure their requirements were reflected in the marketing materials and to ensure these tools were effective for their purposes (e.g. sales). This also included working with external stakeholders such as communications/advertising agencies.• Analyzed client requirements for the Cognos Enterprise Planning solution and compared these against similar research completed for other enterprise planning vendors in the market in order establish best practice workflows and use of the products. Show less

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  Public Works and Government Services Canada (PWGSC)

  Oct 2005 - May 2014

  Change Management specialist / Account Manager

  Successfully completed multiple projects for the Shared Travel Services (STS) program within PWGSC. Please refer to the projects section of my profile for a complete overview of activities and accomplishments.In summary: Successfully transitioned a number of large government departments from paper based travel processes to an automated solution, which came in effect in 2004. Subsequently change managed the move to the updated automated solution, which became available to departments early 2014.Using reporting tools, training, and communication, assisted my client departments in better managing their own travel budget, leading to cost/time savings and a better ability to meet Treasury Board travel reporting requirements. Show less

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  Health Canada | Santé Canada

  Sept 2014 - Oct 2015

  Change Management Specialist

  Supported two HC initiatives within the First Nations and Inuit Health branch, ETI (email transformation initiative) and SDI (shared drive initiative).• ETI: Change management lead on the business transformation to a new Shared Services Canada (SSC) managed email system, email domain name and Treasury Board of Canada (TBS) email policy.• SDI: Change management lead and project management assistance for the restructuring of FNIHB’s shared drive structure, applying the GC Functional Classification Standard (FCS). This in support of preparation toward a document management system such as GCDocs. This included ensuring information resources of business value (IRBV) are stored in appropriate locations.Specific activities for both initiatives:• Integrated change management activities into the existing ETI/SDI project management schedules. This involved an impact analysis of the changes, activities to keep Senior Management engaged, and ensuring end users understood why actions were required, which limited resistance and ensured actions were completed on schedule.• Created and provided written and in-person updates to Senior Management.• Developed communication materials to support both initiatives (SDI alone covers 300+ units and divisions).• Developed template materials to support Senior Management in ensuring their staff completed the required actions on time.• Developed a generic email account naming convention which supports both TBS policy and allows FNIHB to clearly identify generic accounts for their regions and directorates.• Conducted business process mapping sessions with functional teams and used the resulting business process maps to identify IRBV. Show less

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  Export Development Canada | Exportation et développement Canada - EDC

  Nov 2015 - Jun 2017

  Change Management Consultant