Anandraj Selvaraj

Experience

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  STC THIRDEYE TECHNOLOGY

  May 2007 - Jan 2009

  System Administrator

  Key achievements:# Achieved 98 % uptime through an implementation of centralized automated monitoring system.# Replaced legacy manual reactive methodology, resulting in dramatic increase in productivity while reducing cost.# Played major rôle in design and implementation, provided vital support for global broadband streaming video/data.# Developed and introduced innovative three-tier security system that successfully maintained 99% virus-free environment.

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  Susee Group

  Jan 2009 - Oct 2011

  Senior System Administrator

  Key achievements:# Spearheaded projects to achieve organizational goals and to bring positive change.# Managed system & Organizational integration of new acquisition, Incorporated new employees into existing Organizational and developed utilities necessary to consolidate into one system.# Helped expective process to onboard employees from newly acquired organization.# Develop and implement the technical architecture and physical design of the network: analyse existing audio, video and data networks and recommend solutions. Show less

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  Google

  Jan 2012 - Sept 2016

  Key achievements:# Supporting multiple businesses critical All Hands events with 400+ employees over video conference events hosted from various Google office globally.# Successfully deployed over 30 Dashboard screens to users to tracking there daily to do a task.# Achieved Extra milestone award worth $100 over 6 times and appreciated as the best performer.Significant Career Achievements# Organised live stream event globally via Google+ Hangout 1. Ranbir Kapoor, pawanMunjal and Siddharth Patankar on 6th February 2014. 2. Mallika Sherwat on 7th October 2013. 3. Mr. Milind Deora – Minsiter of State for IT and Communications on 6th June 2013. 4. Dr. Shashi Tharoor – Minsiter of State for Human Resource Development on 9th May 2013. 5. Dr. C. P. Joshi – Minsiter of Road Transport and Highways on 29th March 2013. 6. Dr. Montek Singh Ahuluwalia -Deputy Chairman of the Planning Commission on 15th March'13 7. Mr. P. Chidambaram – Finance Minister on 4th March 2013. 8. Mr. Narendar Modi - Chief Minister of Gujarat on 31st August 2012. Show less Key achievements:# Achieved SLA of over 90% every month, and maintained inventory document for all in/out process.# Saved 5 lakh rupees by developing a process to recycle AV/VC equipment.# Resolved 3000+ tickets over the years of employment, ensuring daily deliverables are met including ticket, email correspondence and I-central updates.Experience & Key Competencies# Provided workload forecasts and managed appropriate project teams and contributors according to project requirements whilst driving maximum utilization.# Produced regular and accurate progress reports to effectively communicate status to stakeholders both internal and external an organization.# Ensure effective quality control processes are in place to monitor deliverables, Maintaining client relationships and responsible for identifying, analyzing, measuring and product risk.# Managed key accounts and worked with strategic partners to introduce new technology within an organization.# Identified gaps and improved process to reduce the implementation cost by 50%.# Identified alternate products and partnered with new design technology manufacturers from various organization, to reduce the equipment cost by over 40%.# Provided workload forecasts and managed appropriate project teams to achieve maximum utilization. Show less

  • Assistant Team Lead -VC-Technician

    Sept 2013 - Sept 2016

  • AV/VC Technician and Event Support

    Jan 2012 - Sept 2013
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  Cognizant

  Oct 2016 - Jan 2017

  Associate Operations Manager

  Focus Area : # Team Building & Mentoring# Operations Management# Incident and Problem Management# Service Request Management# Proven ability to efficiently manage a large customer base and a high volume of new implementations every month. # Strong operational skills that drive organizational efficiencies and result in improved customer retention and renewal rates # Recognized ability to develop and drive a culture of innovation, change and growth to optimize customer experience.# Leading, motivating and managing a team in all aspects of estimating, planning and resource evaluation.Incident and Problem Management skills :-• ITIL Services expertise on Incident, Problem, Change Management and Service desk.• All Critical and Major incidents are addressed within SLA.• Chair Bridge calls for effective coordination of incident resolution and service restoration. • Sending Incident notification as per agreed process, Follow up with escalations & Issues with clients.• Ensure KEDB, incident records and related documentation is fully updated and accurate.• Host a bridge call to investigation & follow-up with technology team for effective discussion on the incidents.• Generate weekly / monthly outage & KPI incidents reports.• Track team process on High priority & major incidents and provide daily status update on outages impacting.• Provided ultimate ownership and responsibility for end to end Management activities for all severity P1 & P2 incidents supporting over 600 accounts.• Worked directly with Incident Lifecycle coordinators to provide initial incident response. • Drafting and sending out the Problem Incident Report to the Managers and Root cause analysis.• Identify issues and invoke changes for process improvement within the Incident Management process• Ensuring that correct RCA’s have been performed across the problem records for Critical and High priority incidents• Participate in CAB meetings Show less

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  Capgemini

  Apr 2017 - now

  Major Incident Manager