Joe Mayo-Cullen

Experience

• 

  University of Minnesota, School of Public Health

  Jan 1996 - Jan 2010

  Lead, manage, direct the Digital Learning Group (DLG), a 9-member team of elearning professionals, foster interdisciplinary teamwork that supports creativity and collaboration across departmentsOversee development of 33 online courses from inception to completion, averaging 27% annual growth of the School's online academic programsManage administration of 51 online courses, serving over 1900 registrants per year, generating over $2.6 million annually in tuition revenueDevelop processes and manage development for over 80 web-based continuing education modulesServe as business analyst, develop project charters, gather requirements, determine scope, design/lead development of data driven web applications for secure online registration, data collection, testing, evaluation, and research applicationsDraft and manage budgets. Prepare contracts and scope of service documents for technology services, including instructional design, multimedia development, web development, and database/server administrationAssist with grant writing and provide administrative oversight for an organization receiving over $3.2 million of sponsored funds annuallyChair School-wide online education quality improvement committeeAct as change agent, initiate DMAIC online education process improvement project, implement policy changes to ensure reliable and consistent development of online degree programsApply Quality Matters (QM), a national benchmark for online course designNegotiate and manage contracts with external consultantsWrite job descriptions, chair search committees, hire talent. Conduct annual performance reviews Show less Manage operations of a fast-paced copy centerProvide customized, on-demand publishing for over 40 University departmentsMaintain extensive document storage database containing over 730 documents, update files to customer specificationsLead team in operational assessment of course packet production, analyze production flow and communication between stakeholders, ensure adherence to copyright law and better monitoring of/reduction in setup costs and overtime expensesOrder supplies, schedule staff, and maintain inventory to operate at peak efficiencySupervise production, train staff, establish and enforce quality control guidelinesEducate staff in effective customer serviceServe as key contact in sales and service problem resolutionSchedule production, manage work flow of internal and off-site work Show less

  • Associate Director

    Jan 2005 - Jan 2010

  • Manager

    Jan 1996 - Jan 2005
• 

  UnitedHealth Group

  Jun 2012 - now

  United Health Care, Community & StatePerformance Improvement and Innovation

  • Project Management Director

    Feb 2017 - now

  • Senior Healthcare Operations Project Manager

    Jun 2012 - now
• 

  UnitedHealthcare

  Jul 2020 - now

  Senior Capability Manager