Betty Flore Effa

Experience

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  Pharmacie de l'Harmonie

  Aug 2000 - Jun 2012

  Manager

  Management and organization of Pharmacie de l’Harmonie that implied oversee forecasting, budgeting, reporting, developing the necessary tools to track results (dashboards, indicators), Customer service focus, managing a staff of seven.Keys Achievement:- Implementation of a straightening plan with dashboards for solving the following problems: Customer satisfaction, business relationship with partners, employee performance.- Developed sales force, improved expense reductions- Improved productivity, quality service and revenue growth from 3M to 15M; Show less

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  MTN Cameroon

  Jul 2012 - Oct 2018

  Identification of compliance risk and improvement of compliance rate for Mtn Mobile Money End users and distributors. Responsible for opening, amending, reviewing clients’ accounts according to established policies and procedures and existing regulation. Managing a staff of nine to five. Keys Achievement:- Implementation of an action plan to improve the compliance rate of MTN Mobile Money customers (individual and business) and follow up the validated action plan.- Improvement and implementation of control procedures and creation of Money mobile accounts for individuals and businesses.- Assist AML (Anti money Laundry) Manager for investigations to combat money laundering and terrorist financing by providing documentation and other relevant customer information.- Improvement and modeling on the mobile money processes and procedures such as closing account, suspending account, customer claim, dormant account, international remittance transfer, transaction limit, Procedure for Deceased MoMo accountholder.- Building up a compliance culture and increasing the employees’, customers and partners’ awareness about compliance topics by conducting regular trainings and activities. - Reduced the number of non-compliant customer and actively participate on the improvement of the compliance rate for the whole database: - End users: from 50% to 98%, - Acceptors: From 45% to 72%, - Distributors: from 40 % to 93%- Collaboration with bank partner’s as part of the awareness of Mobile Money clients on the risks of fraud and the penalties incurred under the COBAC regulations.- Produced deliverables such as reports of controls on non-compliance, suspicious transactions, suspicion on cases of financial fraud of Mobile money activity. Show less

  • Know Your Customer Administrator (KYC)

    Jul 2016 - Oct 2018

  • KYC Agent

    Jul 2012 - Jun 2016
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  Cowork.Africa

  Mar 2019 - now

  Financial Manager