Rachel Frame

Experience

• 

  University of Alaska Fairbanks

  Jun 2008 - Jul 2012

  Circulation Assistant

  Performed a variety of basic administrative and customer service tasks to make sure that library patrons could access resources. Learned about the internal workings of an academic research library.

• 

  Epicstream.com

  Feb 2013 - Apr 2015

  Book Reviewer

  Found recently published (traditional or self-published) science fiction and fantasy authors via social mediaWrote reviews to promote their books on the Fanaticize.com and Epicstream.com website.

• 

  University Of North Carolina Press, Incorporated

  Apr 2013 - May 2014

  Contract and Subsidary Rights Intern

  Created promotional material for books for Frankfurt Book Fair web catalog Verified the correlation between printed correspondence with foreign publishers and steps in the database

• 

  Walter Royal Davis Library

  May 2013 - Aug 2013

  Field Experience

  Set up a promotional display of foreign language fantasy novels for the Global Browsing CollectionCollection management projects using WorldCat and foreign language vendor databases

• 

  UNC Health Sciences Library

  Jan 2014 - Apr 2014

  Field Experience

  Created a Libguide that informed researchers about tools that they could use to keep up with research in their field. Systematic review consultations with public health graduate students

• 

  Mountain View Medical Center, Opthalmology, Optometry, & Optical Shoppe

  Apr 2015 - Jul 2015

  Medical Receptionist

  Restructured system for following up with canceled/ missed appointments Data entry into practice management software Medinformatix to ensure patient information was correct across system

• 

  Mountain View Medical Center, Ophthalmology, Optometry, & Optical Shoppe

  Jul 2015 - Jun 2017

  Data Analyst/ Special Projects Coordinator

  Implemented and trained clinic on new billing service which utilized practice management system to better track claims and charge patterns. Created organizational reports for business owner using Excel and Crystal Reports pulling data from practice management software.

• 

  Karen D. Miles, MD, PLLC Psychiatry and Psychotherapy

  Sept 2017 - May 2018

  Administrative Developer and Organizer

  Creating an organizational system for scanning and organizing patient files.Creating forms utilized during patient appointments. Streamlining billing operations and billing appointments

• 

  Yardi

  May 2018 - Aug 2021

  Research, analyze and resolve software functionality and reporting problems for five large industry clients with collaboration with development, cloud, and professional services teams. Responsible for planning, coordinating, and implementing new software releases for these clients and served as an escalation resource regarding our SSO product.

  • Senior Technical Account Manager

    Jul 2021 - Aug 2021

  • Technical Account Manager

    Jul 2019 - Jun 2021

  • Associate Technical Account Manager

    May 2018 - Jun 2019
• 

  Zaloni

  Aug 2021 - Jul 2022

  Technical Project Manager

  Leading international project teams using scrum project management agile approach , involved in scoping, estimating and executing implementation and migration projects within budget and on time. Focused on delivering crisp updates to both internal and external stakeholders on project progress and status. Skilled at coordinating successful completion of project requirements between multiple departments, including professional services, engineering, support, managed services, and finance. Show less

• 

  HomeTrust Bank

  Jul 2022 - now

  Project Manager