Joseph Carrillo

Experience

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  Molycorp, Inc.

  Aug 2007 - Aug 2011

  Plant Operator

  In my previous role as Plant Operator, I:• Operated heavy equipment, including forklifts, front-end loaders, water trucks, and dump trucks; Packed and handled high-quality rare-earth products to specifications.• Worked safely and efficiently with very minimal supervision. • Controlled and monitored parameters in a chemical processing environment and handled hazardous material safely and environmentally conscience.

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  City of Yuma, Arizona

  Aug 2011 - Dec 2019

  Police Officer

  In my previous role as Police Officer, I;• Served as a Field Training Officer, teaching new officers, maintaining, and supervising them in training, completing performance evaluations, and organizing training records throughout their career.• Looked out for and responded to high-risk situations as a tactical team member, provided crisis and threat management, conducted in-depth interviews, and created detailed investigative reports.• Organized and instructed training classes for personnel and active shooter training courses.• Thoroughly checked and ensured the accuracy and compliance of employee documentation with department policies aimed at protecting criminal cases.• Directed collection, organization, and application of field intelligence and data to enhance team safety and operational success, and prepared and delivered investigative reports and briefings.• Assisted in special investigations and crime prevention programs, conducted research, gathered information from multiple sources, and presented results.• Served as an instructor to personnel in multiple areas of proficiency training and conducted evaluations of learned material by developing lesson plans and evaluating personnel. Show less

• 

  Amazon

  Jul 2020 - Jan 2022

  In my previous role as Business Continuity Manager/Assistant Crisis Manager, I:• Spearheaded and directed a team of Security Risk Analysts and Escalations Specialists in charge of responding to and managing every crisis that affects the company's global operations.• Oversaw daily operations of the company's Global Security Operations, managing crisis situations by notifying senior stakeholders and collaborating with external teams regarding events impacting life safety, operations, and the Amazon brand.• Developed and implemented training exercises to ensure team efficiency and coordinate responses to Workplace Incident Management (WIM) events and other security or exigent incidents.• Oversaw activities to ensure performance SLAs are met and respond appropriately according to policies and procedures to develop and motivate a highly performant staff.• Effectively dealt with ambiguity and develop response-related decisions, sometimes with incomplete information in the company's best interest. Show less In my previous role as Security Risk Analyst, I:• Oversaw security risk monitoring and reporting, managed email and phone communications, and researched alarm system issues, among other duties.• Provided crisis management triage, coordination, and facilitation, and mitigated security and operational risk to associates, data, and physical assets.• Scoped and prioritized activities based on business and customer impact and provided hands-on leadership, methodology, structure, and information necessary to coordinate decision-making and development critically. • Monitored security risks, analyzed, and monitored alarms at the company's Global Security Operations Center, and developed crisis management responses to significant Workplace Incident Management events.• Generate incidents notifications for Amazon stakeholders.• Singlehandedly generated and managed all trouble tickets and assisted with the maintenance and improvement of procedures and contact records. Show less

  • Business Continuity Manager/Assistant Crisis Manager

    Jul 2021 - Jan 2022

  • Security Risk Analyst

    Jul 2020 - Jul 2021
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  Motorola Solutions

  Jan 2022 - May 2023

  Customer Support Manager

  In my current role as a Customer Support Manager, I am responsible for:Efficiently and effectively managing Motorola’s Managed & Support (M&S) business, and to ensure customer satisfaction for Public Safety customers in the Greater Phoenix Area.Complex contract renewals, sales/service proposals, accurate forecasting, development of Statements of Work, and meeting P&L and receivables goals; overseeing contract P&L performance including meeting Service billing and cost performance goals.The overall success of and relationship between Customers, Motorola, and Motorola Subcontractors.Handling business development activities by building collaborative customer relationships, marketing integrated service programs to customers, providing oversight of subcontractor performance, and streamlining strategy with the sales account team. Managing product lifecycle and quality. Overseeing the change implementation into service delivery operations in coordination with Customer. Engaging in the case management process to ensure proper service delivery. Show less

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  Amazon

  Jul 2023 - Sept 2024

  OTR Area Manager

  Responsible of the day to day management of the Last Mile Operation, overseeing the On the Road (OTR) operation that focuses on the delivery of Amazon orders direct to customers.Supporting a team of Delivery Service Providers in daily management of the last mile operation, including meetings, training sessions, assigning job duties, data analysis, metrics reviews and communicating with Delivery Service Partners including management representatives and their drivers.Setting and communicating performance goals, creating expectations and objectives to achieve customer promise expectations and ensure accuracy and quality.Strategic planning and forecasting to appraise performance and problem resolution.Ensure productivity on route is maximized through, training, analysis, and feedback of performance data on a periodic basis. Show less

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  Waffle House, Inc.

  Sept 2024 - now

  Unit Manager