Robert Leivers

Experience

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  MarketMonitor

  Feb 2000 - Sept 2001

  Junior Technician

  Maintained database of business-to-business marketing lists.Provided call center data analytics to phone bank managers.Ensured correct telecommunications and regulatory standards.

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  United States Army

  Aug 2002 - Dec 2005

  Cryptologic Linguist

  Identified languages spoken in assigned geographic area and categorized voice signals by activity type.Extracted essential elements of information from foreign voice radio transmissions to support mission reporting requirements. Scanned written foreign language material for key words and indicators.Recognized changes in transmission modes and informed the appropriate analytical or intercept station.Performed electronic support or electronic attack, and electronic protect in support of electronic warfare operations.Provided written records of foreign intercepted communications.Operated communication equipment for signals intelligence tasking, reporting, and coordination. Show less

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  Starbucks

  Sept 2006 - Dec 2009

  Shift Supervisor

  Prepared specialty coffee beverages.Trained new hires to OSHA standards.Performed inventory, scheduling, deposits, maintenance, and customer and community outreach.

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  Habitat for Humanity ReStore

  Jan 2010 - Jul 2011

  Senior Technician

  Maintained inventory database.Performed internet research and valuation of antique quality donations.Performed most IT tasks, including deposits, timesheets, and advertising for the ReStore shop.

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  Florida Atlantic University

  Aug 2011 - Aug 2013

  Graduate Teaching Assistant

  Delivered college level accredited classes; wrote academic conference papers.Assembled syllabi, ordered textbooks, and wrote lectures for the following courses:Developmental WritingIntroduction to College WritingCollege Composition I and IIIntroduction to Literary StudiesWriting for BusinessTechnical Writing

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  Palm Beach State College

  Aug 2013 - Mar 2018

  Adjunct Instructor

  Delivered college level accredited classes; wrote academic conference papers.Assembled syllabi, ordered textbooks, and wrote lectures for the following courses:Developmental WritingIntroduction to College WritingCollege Composition I and IIIntroduction to Literary StudiesWriting for BusinessTechnical Writing

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  Broward College

  Aug 2013 - Mar 2018

  Adjunct Instructor

  Delivered college level accredited classes; wrote academic conference papers.Assembled syllabi, ordered textbooks, and wrote lectures for the following courses:Developmental WritingIntroduction to College WritingCollege Composition I and IIIntroduction to Literary StudiesWriting for BusinessTechnical Writing

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  Sita Devi Tutoring

  Aug 2014 - May 2015

  Tutor

  Tutored low income students in the local community.Helped children and parents prepare for standardized testing (FCAT) exigencies.Counseled foreign and ESL students on US equivalencies and protocol.

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  Beyond BookSmart

  Dec 2015 - Apr 2016

  Consultant

  Assisted director in setting up Florida franchise for executive function coaching business.Directed counselor recruitment efforts in the local community.Delivered basic executive function training to new hires.

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  Ross University School of Medicine

  Mar 2018 - Jul 2018

  Professional Development Advisor

  Composed Medical Student Performance Evaluations (Dean’s Letters) so that interns could apply for residencies.Communicated with students on advisement needs, questions, and information regarding personal statements, student questionnaires, and MSPEs.Delivered and participated in workshops and presentations at clinical sites on both Miramar and Dominica campuses.Conducted one-on-one advisement, phone advisement, email communication, and advisement in house and via web interaction.Composed and edited documents sensitively, professionally, and authoritatively to verify accuracy, consistency, grammar, and format.Supplied integrated communication strategies that reflected and engaged diverse audiences. Show less

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  Data Recognition Corporation

  Jan 2019 - Jul 2019

  Test Scorer

  Scored standardized assessments (10th grade FSA English, 11th grade Louisiana history field tests).Consulted with Department of Education officials over policy and protocol.Provided expert feedback on field test items to school boards.

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  Independent School District 196

  Apr 2019 - Nov 2019

  Short Term Substitute Teacher, grades 5-12

  Performed the instructional and classroom management processes for absent teachers.Took attendance, explained homework, and maintained classroom cleanliness.

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  U.S. Census Bureau

  Jul 2019 - Oct 2020

  Census Field Supervisor

  Supervised 15 field representatives ensuring group’s performance met standards and expectations setforth by the bureau; assisted with the recruiting of field representativesReviewed assignments of subordinates; performed on-the-job observation and metric monitoringAssisted with enumerator training; approved payroll and leave submissions for staffProvided detailed guidance to subordinates on how to resolve issues; applied general guidance, previoustraining, past experiences, or utilized survey resource materials to derive appropriate solutions Interviewed citizens, validated residency, and gathered economic data for the U.S. Census Bureau.Responsible for recording information elicited through interviews with citizens and implementing quality control measures regarding the integrity and accuracy of collected information. Show less

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  Buck Hill Ski & Snowboard Area

  Nov 2019 - Mar 2021

  Chairlift Operator

  Provide excellent customer service and create positive memories for the guests.Operate the assigned lift safely and efficiently.Provide physical assistance to guests as required.Maintain all operational aspects of the assigned lift – ramps, mazes and signs.Early end of season due to Covid-19 outbreak.

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  GSSC (General Security Services Corporation)

  Jun 2021 - Oct 2021

  Security Installation Technician I

  Installs and pulls wire as per specificationsInstalls, mounts and wires equipment used in systemsProgramming of systemsTests all equipment after termination is made to ensure performance of systemVerifies signals, tests systems, and troubleshootsEducates and trains customer on system operation and functionalityCommunicates daily with Project Manager on delays, requirements, and general status of jobsEnsures all jobs are executed within each phase’s estimate.Collaborates with Sales, Systems Engineer, and Project Managers on change orders, compliant startup, and complete closeout and turnover of jobs to the ClientManages individual truck stock inventory, materials, tools, and company equipmentReads and interprets wiring diagrams, schematics, and blueprintsRedlines prints, wiring diagrams, schematics, and blueprints for as-builtsComplies fully with the safety programs of GSSC and the ClientHandles on-call duties on a regular basis with additional payPerforms system preventative maintenance of customer equipmentPositively represents GSSC to customers with consistent professionalismLeading of projects by self or with a team Show less

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  Element Technologies, LLC

  Nov 2021 - Aug 2023

  Inside Service Engineer

  Work in Element’s centralized Service Center or remotely to support remote clients.Work closely with client service teams to support numerous existing client networks from desktops to virtualized environments including off-site or co-locations.Rapidly learn and embrace the latest technologies.Maintain up-to-date working knowledge of computer technologiesDaily customer interaction and maintain detailed documentation for all client sites.Work to support an interactive team environment to both grow in their craft and help clients with their support needs.Keep all notes and supporting documents within ITGlue and CW Manage.Present a professional and positive attitude.Manage multiple tasks and competing priorities.Ensure Element’s core values are promoted and adhered to during all aspects of client interactions.Attend departmental / Client Service Team meetings to ensure coordinated client support is met.Improve personal and professional technical knowledge to understand and guide client needs.Enter daily time detail into CW Manage Daily.Other duties as assigned Show less

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  American Baptist Homes of the Midwest

  Nov 2023 - Dec 2023

  Desktop Support Analyst
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  Minnesota Valley Transit Authority

  Dec 2023 - now

  Technology Solutions Specialist

   Design and implement endpoint solutions, including hardware, operating systems, software applications, and security configurations. Configure and deploy endpoint devices, ensuring proper connectivity, system stability, and user productivity. Develop and maintain endpoint management policies, procedures, and standards to ensure consistent and secure operations. Monitor and troubleshoot issues, identify root causes, and implement solutions to resolve technical problems. Conduct regular audits and assessments to identify vulnerabilities and risks associated with devices and implement remediation strategies. Provide technical support and guidance to end-users regarding endpoint devices, software applications, and connectivity-related issues. Stay up to date with industry trends and emerging technologies related to endpoint management, security, and device configurations. Collaborate with IT teams to integrate solutions with other infrastructure components, such as network systems and cloud platforms. Assist in the evaluation and selection of endpoint management tools and technologies to enhance operational efficiency and user experience. Ensures supervisor, customers, and co-workers are informed of critical issues and of any changes in the status of critical issues. Communicates system outages and critical downtime that may impact user availability of network resources. Contacts software/hardware vendors when appropriate to resolve system issues. Show less