Jenny Ho, BComm (Economics)

Experience

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  Dentsu

  Apr 2008 - May 2010

  Account Executive

  Handle 3 accounts of Toyota, Canon and Wacoal for specific projects

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  Phibious

  Jun 2010 - Jun 2011

  Senior Account Executive

  • Handle key accounts: Coca-Cola Vietnam, executed advertisement campaigns for Coke, Real Leaf & Dasani

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  Flix (Phúc Lai)

  May 2015 - Jan 2016

  Digital Content Manager

  • Developed and produced content plan for Toyota Vietnam, including Facebook fanpage, youtube channel, website, catalog and other POPs. Recomposed Vietnamese version for Lexus websites and articles. • Applied current editing and photography tools to tell great stories.• Wrote captive content, enabling site visitors to quickly obtain information.• Crafted dynamic content marketing pieces for broad client base to drive consumer awareness of brands.• Generated stories to reflect current trends and news to pull audience into website.• Created dynamic graphics and pieces to increase website and social media traffic.• Coordinated with marketing and design teams to illustrate articles.*** Highlights: • Wrote the script for Toyota Brand Ambassador Introduction video • Produced detail content for Vios catalog • Composed Vietnamese version for Camry catalog Show less

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  Flix (Phúc Lai)

  Mar 2016 - Aug 2022

  • Worked closely with Toyota Vietnam for many advertising campaigns• Enhanced online presence to take advantage of dynamic conditions and unique platform opportunities• Met with clients to discuss advertising options and future growth goals• Directed client projects with eye for quality and customer needs• Delivered recommendations to promote brand awareness to key audience.• Developed compelling presentation decks to gain approval for ideas and communicate results.• Collaborated with upper management to implement continuous improvements and exceed team goals.• Liaised with creative, production, digital and management teams to develop solutions and accomplish shared objectives.*** Highlights:• Lead the team to plan, conduct and execute the campaign of Brand ambassador introduction which changed the brand image to approach younger target audiences.• Initiated working with Toyota Vietnam and creative team to produce the video of Toyota Vietnam’s factory introduction in inspiring approach• Persistently worked with Toyota Vietnam and creative team to produce the video of introduction for Express Maintenance Service at Dealers (Dancing video) Show less • Handled the biggest account of the company: Toyota Vietnam• Prepared and delivered presentations to clients, senior management and junior account staff for demonstration.• Developed deep knowledge of client businesses and relationship to company objectives.• Allocated client’s budget to maximize the campaign’s effectiveness base on marketing objectives.• Mentored junior account management professionals to develop skills• Organized client feedback and introduced streamlined process of replying to and rectifying complaints*** Highlights:• Planned and executed the campaign of Hilux Full Model Change• Planned and executed the campaign of Lexus RX Full Model Change• Planned and executed the event of professional test drive for Hilux, Innova and Fortuner Show less

  • Account Director

    Mar 2018 - Aug 2022

  • Associate Account Director

    Mar 2017 - Feb 2018

  • Senior Account Manager

    Mar 2016 - Feb 2017
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  Phantastic Nails in Yorkton

  Jul 2021 - Mar 2023

  Spa Manager

  • Maximized efficiency through time management and staff supervision to boost productivity• Oversaw upkeep of entire facility and notified maintenance for service repairs• Coordinated facility schedules to maximize usage and efficiency• Managed spa inventory by keeping detailed track of supply use and forecasting need to direct ordering processes• Maintained high functional, operational and organization levels during high-traffic hours and seasonal promotions• Responded to customer inquiries or complaints• Maintained front desk workstation by keeping it clean and organized• Greeted spa guests warmly to create positive first impression of establishment Show less

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  BMO

  Mar 2023 - now

  * Provide prompt and courteous assistance to customers, addressing inquiries and resolving issues in a timely manner.* Process various financial transactions, including deposits, withdrawals, transfers, and loan payments.* Educate customers on banking products and services, identifying opportunities to cross-sell and upsell.* Collaborate with team members to ensure a seamless customer experience and adherence to regulatory guidelines.* Maintain accurate and confidential customer records, updating information as needed. Show less

  • Customer Service Representative

    Apr 2024 - now

  • Customer Service Representative

    Mar 2023 - Apr 2024