Rounak Bhavsar

Experience

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  Maritz

  Jul 2010 - Dec 2010

  Inbound Customer Service Representative

  - Engage in program participant call/inquiry management- Participate in client/program participant relationship building/communication- Manage and resolve client/program participant issues- Process online adjustments to participant records- Maintain the integrity and confidentiality of client/program participant information- Create/maintain relevant processes/desk procedures- Manage relevant metric reports- Actively support the client/program team- Manage role responsibilities within/to our Quality Management System (QMS) Show less

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  TD

  Jan 2011 - Feb 2011

  Data Entry Operator

  - Provide office leadership and administrative support for office/management/executive team- Perform wide variety of administrative support activities, which require the handling of business-sensitive and confidential information and personal client records- Other administrative duties as required

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  Stericycle

  Jun 2011 - Jun 2012

  A/QPIC

  - Have working knowledge of:1) GUI-0001 Good Manufacturing Practices (GMP) Guidelines;2) GUI-0069 Guidelines for Temperature Control of Drug 3) Products during Storage and Transportation;4) Controlled Drug and Substances Act (CDSA);5) Narcotic Control Regulations (NCR);6) Precursor Control Regulations (PCR);7) Benzodiazepines and other Targeted Substances Regulations.- Assuring that Pharmetics operates and is in compliance with company policies and government regulations as set out by Health Canada.- Maintain records in such a form that an audit can be conducted at any time by a 'Health Canada' inspector or an inspector from the OCS.- Must be on the premises while all transactions involving narcotic and controlled substances are conducted. Transactions include receiving a drug, shipping a drug, and any time the cage, vault, or storage room is open.- Submit to the OCS any proposed modification to the security for their approval before their implementation.- Submit monthly sales reports of all narcotics containing Oxycodone, Hydrocodone, and Codeine compounds containing 30 mg or more and all controlled drugs containing Methaqualone or Methylphenidate.- Ensure that all sales of narcotic, controlled and/or restricted drugs, are made only to those authorized under the 'Controlled Drugs and Substances Act' and its regulations to purchase such drugs.- Ensure that all labels are in compliance with the labelling requirements as enumerated under the Regulations of the 'Food and Drugs Act' (FDA).- Respond to enquiries (written and verbal) from the OCS and Health Canada Inspectors.- Set up a system for authorizing/recording returns from customers.- Take monthly physical inventory of all narcotic and controlled drugs material, endorse it and maintain appropriate records.- Supervising activities with respect to narcotics and controlled substances and ensuring that those activities comply with the Regulations.- Other tasks related to the Regulatory Affairs Dept Show less

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  Ryerson University

  Sept 2011 - Apr 2012

  Research Assistant (Thesis Student)

  Synthesizing analogues of 5Z-7-oxo-zeaenol, a potent kinase inhibitor.

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  GE Capital

  Dec 2011 - May 2012

  Data Entry Specialist

  - Assembles orders and prepares goods for shipment, knowledge in courier processing (Purolator, FedEx, Loomis, USPS, Grand & Toy and DHL services)- Records shipment data, including weight, charges, and space availability- Receives and unpacks materials and supplies- Reports damages & discrepancies for accounting, reimbursement and record keeping purposes - Completes shipping and receiving reports- Has knowledge of commonly used concepts, practices and procedures within a particular field- Relies on instructions and pre-established guidelines to perform the functions of the job- Proficient in data entry for placing orders and PO closeout- Asset tagging and inventory control- Shipping/Receiving/Delivery and tracking deliveries- Coordinate equipment disposal and transfer- Coordinate lease returns- Packaging equipment for shipment- Outbound courier or trucking shipment processing- RMA Equipment Transfer - Equipment lease returns - Transportation to Distribution Services- Tagging and serializing inbound equipment- Canada Post Inbound and outbound mail- Daily open and close checklist- Daily control report- Other duties as assigned Show less

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  Maxxam Analytics

  May 2012 - Jun 2012

  Organic Lab Technician

  - To Archive, Dispose and Retrieve samples.- Sorting and scanning of Environmental and Food samples as per SOPs, type and size.- Purify F2-4 Soil and Water Samples for extraction of hydrocarbons using the CCME method.- Receive and log-in samples in the LIMS system. Also assist laboratory personnel in re-keying samples such as re-testing, correcting worksheets and work-orders, and reprinting worksheets.- Log in sample in preparation for analysis. Review sample and any attached documentation to assign identification number and enter information to LIMS.- Retrieve samples required for reworks or customer/ lab requests.- Daily temperature monitoring of fridges and freezers. Ensure logbooks and equipment are appropriately maintained and verifications performed.- Dispose of all samples are per disposal date.- Process email and phone call requests as required.- Create archiving labels.- Create interim process for any “Special Project” samples.- Create and maintain all reports for sample– i.e. Hazardous, PCB, International, and Explosives.- Maintain archiving in a clean, safe and an organized manner,- Follow all procedures of the archiving SOP’s and Quality Control.- Be proactive in the identification of problem, areas of opportunity and inform the appropriate person to act upon accordingly.- Represent the organization in a highly professional manner- Follow all laboratory safety rules and regulations. - Provide support to other members of the section.- Other responsibilities as assigned by Supervisor. Show less

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  UPS Supply Chain Solutions

  Jun 2012 - Oct 2014

  Healthcare QA Specialist (QPIC)

  - Strong knowledge of current GMP and Quality System concepts.- Monitor the overall Quality System status of the distribution enter.- Compliance to drug, medical device and CDS/PCR regulations, including GMP's, is maintained through the implementation of procedures, training and regular inspections.- Write and revise Standard Operating Procedures (SOP's) as required.- Conduct regular inspections of the facility and recordkeeping, including summarization and reporting of findings. Coordinate or assist with corrective actions and preventative measures.- Liaise with Clients on daily basis and provide information during external audits.- Liaise with Health Canada officials during regulatory audits.- Provide feedback and assistance to Customer/Client QA related questions and concerns.- Monitor the processes and systems within the Department to ensure regulatory compliance and effective operation.- Investigate discrepancies and problems, and advise the appropriate individuals of the findings- Assist in development of pro-active strategies as a preemptive measure against potential future problems with systems or processes.- With limited authority, maintaining and implementing compliance of department with Client and Corporate as well as GMP and Quality Systems. Responsible for assigned work, checking results, training and appraising staff or making recommendations thereon.- Initiate and investigate on NCR's (Non Conformance Reports), Develop CAPA's (Corrective Action/Preventive Actions), and conduct EV Checks (Effectiveness Checks).- Maintenance, support and continuous improvements of Quality Systems.- QPIC/RPIC designation duties.- Supervising activities with respect to narcotics and controlled substances and ensuring that those activities comply with the Regulations.- Other tasks related to the Regulatory Affairs Dept. Show less

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  Accuristix

  Oct 2014 - Jun 2017

  Quality Assurance Associate / QPIC

  Quality Assurance:- Act as Canadian QA representative for applicable clients, and maintain all associated regulatory documentation (i.e. Certificate of Analysis, specifications, test methods, establishment license information). Write and/or review procedures pertaining to QA processes.- Inspect finished products as per client requirements.- Oversee sampling of finished goods for testing and retention purposes.- Participate in client meetings as needed.- Participate in projects where QA input is required.- Review, sign-off, and file applicable QA records including certificate of destruction (CofD), preventative maintenance records, pest control records, sanitation records, calibration records, and packaging records.- Release and/or quarantine products in accordance with client instructions and regulatory requirements.- Monitor temperature conditions within the facility as well as review inbound product temperature conditions where applicable.- Write or review/approve CAPA's in response to procedural or regulatory deviations.- Conduct and participate in internal audits. Host and/or support external audits.- Handle customer complaints, product recalls for applicable clients.- Generate and report metrics as required.QPIC:- Work with other QPIC's to supervise an operations team in order to complete orders.- Maintain CDS transaction records in a manner allowing traceability and have them available for inspection at all times.- Prepare weekly, monthly, and yearly inventory reports of narcotic and controlled drugs.- Monitor and regularly test security systems to ensure they are fully functional.- Ensure all sales are to made only to those authorized to purchase substances.- Ensure compliance with stated requirements and regulations.- Perform testing on controlled drugs and substance receipts as required.- To perform quality assurance functions for drug products prior to distribution.- Apply for import permits for CDS manufactured outside Canada. Show less

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  RK Photography

  May 2016 - Dec 2018

  Owner

  A passionate photographer with a goal of creating photographic images that inspire, influence and ignite emotions. I absolutely love what I do.I am very dedicated and passionate about photography, and I believe in capturing moments as they happen. I want to capture stories in the form of photographs and create memories that last a lifetime.Creating memories, one photo at a time!Check out my photography page at:http://www.instagram.com/_rkphotography© RK Photography Show less

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  The Finance Entrepreneur

  Oct 2016 - now

  Financial Professional

  The Finance Entrepreneur helps people of all income levels create appropriate financial strategies, build financial confidence and pursue financial independence.We have the ability to offer products and services from a broad array of financial services providers. This enables our associates to find the very best solution for their clients, including insurance protection and lifestyle changes. We are committed to: Helping individuals and families who are often overlooked by other companies in the financial services industry. Working with clients to create a customized strategy to protect them and their families. Educating individuals, families and business owners that financial decisions made today are critical in determining their financial futures. Show less