Serafin Prado Reyes

Serafin Prado Reyes

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location of Serafin Prado ReyesPanamá District, Panamá, Panama

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  • Timeline

  • About me

    Digital Product Coordinator (Self - Service Airline Products)

  • Education

    • Rochester Institute of Technology

      2019 - 2021
      Micromaster Design Thinking
    • Universidad Latina de Panamá

      2006 - 2008
      MBA Enterprise Management
    • Universidad Tecnológica de Panamá

      1996 - 2002
      Engineer Electric - Electronic Engineer
  • Experience

    • Dell Technologies

      Apr 2004 - Jul 2010

      Compensation Calculation, Metrics, and Opex Analysis for the sales and marketing channel First started as a Tech Support Agent in Dell Panama, then Tech Support Supervisor in 2005. Being a Supervisor I was sent to Ottawa Canada in 2006 for a Short Term Assignment to help set Policies and Procedures in the new Dell Site.

      • Senior Analyst Corporate Finance

        Oct 2006 - Jul 2010
      • Technical Support Professional

        Apr 2004 - Oct 2006
    • Copa Airlines

      Jul 2010 - now

      Lead corporate projects that focus on facilitating our policies and procedures for our customersProcess leader in Customer Service Solutions system implementation and Subject Matter Expert in Quality Assurance Testing and TrainingProject Leader on automation and process improvement projects that focus on reducing non quality costs and waste either on the front end or back endProduct Owner to develop new systems that will impact the experience of our internal employees. Main link between the product sponsor, stakeholders and the development team Show less

      • Digital Product Coordinator

        Aug 2021 - now
      • Continuous Improvement Lead

        Jul 2011 - Aug 2021
      • Business Improvement Senior Analyst

        Jul 2010 - Jul 2011
  • Licenses & Certifications

    • Lean Six Sigma Green Belt Certification

      GE Aviation
      Oct 2012