Serafin Prado Reyes

Experience

• 

  Dell Technologies

  Apr 2004 - Jul 2010

  Compensation Calculation, Metrics, and Opex Analysis for the sales and marketing channel First started as a Tech Support Agent in Dell Panama, then Tech Support Supervisor in 2005. Being a Supervisor I was sent to Ottawa Canada in 2006 for a Short Term Assignment to help set Policies and Procedures in the new Dell Site.

  • Senior Analyst Corporate Finance

    Oct 2006 - Jul 2010

  • Technical Support Professional

    Apr 2004 - Oct 2006
• 

  Copa Airlines

  Jul 2010 - now

  Lead corporate projects that focus on facilitating our policies and procedures for our customersProcess leader in Customer Service Solutions system implementation and Subject Matter Expert in Quality Assurance Testing and TrainingProject Leader on automation and process improvement projects that focus on reducing non quality costs and waste either on the front end or back endProduct Owner to develop new systems that will impact the experience of our internal employees. Main link between the product sponsor, stakeholders and the development team Show less

  • Digital Product Coordinator

    Aug 2021 - now

  • Continuous Improvement Lead

    Jul 2011 - Aug 2021

  • Business Improvement Senior Analyst

    Jul 2010 - Jul 2011