Ivana Antin Popović

Experience

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  Limores.net

  Sept 2008 - Jun 2010

  Operations Agent

  LimoRes.net is a Web platform for ground transportation services. With service in more than 5,000 airports around the world, it provides more coverage than any other company in the industry. Headquartered in New York City, LimoRes.net is revolutionizing ground transportation, with its sophisticated proprietary software.- Transforming customer inquiries to cost-effective offers- Coordinating transportation providers to ensure prompt and proper movement of customers- Making special transportation arrangements as necessary- Monitoring ongoing transportation in real-time- Developing internal database of affiliates and clients Show less

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  Vrska Press

  Jun 2010 - Aug 2010

  Foreign correspondent

  "VRŠKA PRESS" was founded in 1984. This is a company with great experience and a long tradition of engineering, design, and production of special graphite, mechanical seals, graphite ball bearings, and rotating valves.- Managing and monitoring tender opportunities- Handling foreign correspondence- Reviewing and recording expenses- Managing databases- Monitoring demand/supply/production requirements

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  ICAP Group

  Oct 2011 - Jan 2013

  Call Center Representative

  “ICAP“ group is one of the most successful regional Business Services Groups in South-Eastern Europe. Today, ICAP Group provides a wide range of services that are grouped in the following four Business Practices: Credit Risk Services, Marketing Solutions, Management Consultants, and People Solutions. In addition, TNS ICAP, a company founded jointly with Taylor Nelson Sofres, offers Market Research services.- Answering incoming calls and respond to customers’ emails using CISCO network solutions- Management and resolution of customer issues- Identification and escalation of issues to supervisors - According to standard operating procedures, processing documentation of call information and creating statistic reports through internal software solutions. Show less

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  MSA IP - Milojevic, Sekulic & Associates

  Jul 2013 - Oct 2014

  Administrative Assistant

  MSA IP – Milojevic, Sekulic and Associates is a boutique law firm that specializes in prosecution and litigation of trademarks, patents, designs, as well as in the enforcement of Intellectual Property rights in the region of Southeast Europe.- Develop and update administrative systems to make them more efficient using internal software solutions- Clients' portfolio data verification using Microsoft Office suit- Establishing procedures for outsourcing projects- Answer and direct phone calls- Resolve administrative issues Show less

• 

  Clarivate

  Oct 2014 - May 2018

  IPAN/Delegate is now CPA Global, part of Clarivate global leader in Intellectual Property software and tech-enabled services, serving over 12,000 law firms and corporate customers every day. Their commitment is to give IP professionals the information, insight, and technology they need to manage the world’s ideas.- Establishing Patent Cooperation Treaty department for entry into national phase- Testing new internal software solutions as well as Memotech and Anaqua- Creation of documentation for sales presentation using Microsoft Office suit- Creation of documentation to support operational tasks- Training of new employees- Invoicing and charges control Show less IPAN/Delegate is now CPA Global, part of Clarivate global leader in Intellectual Property software and tech-enabled services, serving over 12,000 law firms and corporate customers every day. Their commitment is to give IP professionals the information, insight, and technology they need to manage the world’s ideas.- Establishing European Patent Validation Department- Testing new software solutions, as well as Memotech and Unicom System software solutions- Creation of documentation to support operational tasks- Maintaining client/agent communication up to professional level- Invoicing and incoming/outgoing charges monitoring Show less

  • Senior Paralegal

    Oct 2016 - May 2018

  • Intellectual Property Paralegal

    Oct 2014 - Oct 2016
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  MSA IP - Milojevic, Sekulic & Associates

  May 2018 - Nov 2021

  Senior Paralegal

  MSA IP – Milojevic, Sekulic and Associates is a boutique law firm that specializes in prosecution and litigation of trademarks, patents, designs, as well as in the enforcement of Intellectual Property rights in the region of Southeast Europe.- IP portfolio management using internal software solutions- Due date monitoring using Jira and Trello software solutions- Trademark prosecution- Protecting and managing domain names using internal software solutions- Training of new employees- Creating supporting operational documentation and updating them on cloud software solutions- Invoicing and charges monitoring Show less

• 

  Zivko Mijatovic & Partners

  Dec 2021 - Jan 2022

  Trademark Paralegal

  ZMP is a full service Intellectual Property Law Firm with a network of ZMP Offices across Central and Eastern Europe, in 14 different countries. The main office is in Alicante, Spain, and provides a full service in relation to European Community Trademarks (EUTMs) and Registered Community Designs (RCDs).- Trademark prosecution- Data docketing using Patricia software solution- Due date monitoring and reporting- Invoicing

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  NCR Corporation

  Jan 2022 - Oct 2023

  Program Manager

  NCR is the world’s enterprise technology leader for restaurants, retailers and banks. The #1 global POS software provider for retail and hospitality, and the #1 provider of multi-vendor ATM software, we create software, hardware and services that run the enterprise from back office to the front end and everything in between for our clients.- Organizing programs and activities in accordance with the mission and goals of the organization.- Developing new programs to support the strategic direction of the organization.- Creating and managing long-term goals.- Developing a budget and operating plan for the programs.- Developing an evaluation method to assess program strengths and identify areas for improvement.- Writing program funding proposals to guarantee uninterrupted delivery of services.- Managing communication with a diverse array of talents and responsibilities.- Ensuring goals are met in areas including customer satisfaction, safety, quality, and team member performance.- Set goals for performance and deadlines in ways that comply with the company’s plans and vision and communicate them to subordinates.- Implementing and managing changes and interventions to ensure project goals are achieved.- Meeting with stakeholders to make communication easy and transparent regarding project issues and decisions on services.- Producing accurate and timely reporting of project/program status throughout its life cycle.- Analyzing program risks.- Working on strategy with the marketing team.- Reporting to Executive Management. Show less

• 

  NCR Voyix

  Oct 2023 - now

  Program Manager

  NCR Voyix is the world’s enterprise technology leader for restaurants, retailers and banks. The #1 global POS software provider for retail and hospitality, and the #1 provider of multi-vendor ATM software, we create software, hardware and services that run the enterprise from back office to the front end and everything in between for our clients.- Organizing programs and activities in accordance with the mission and goals of the organization.- Developing new programs to support the strategic direction of the organization.- Creating and managing long-term goals.- Developing a budget and operating plan for the programs.- Developing an evaluation method to assess program strengths and identify areas for improvement.- Writing program funding proposals to guarantee uninterrupted delivery of services.- Managing communication with a diverse array of talents and responsibilities.- Ensuring goals are met in areas including customer satisfaction, safety, quality, and team member performance.- Set goals for performance and deadlines in ways that comply with the company’s plans and vision and communicate them to subordinates.- Implementing and managing changes and interventions to ensure project goals are achieved.- Meeting with stakeholders to make communication easy and transparent regarding project issues and decisions on services.- Producing accurate and timely reporting of project/program status throughout its life cycle.- Analyzing program risks.- Working on strategy with the marketing team.- Reporting to Executive Management. Show less