Ahmed Hosam

Experience

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  Bright Information System

  May 2010 - Nov 2011

  Enterprise Resources Planning Developer

  Team Lead for a development team of 3 developers focusing on Bright ERP system features and custom application areas within the platform.

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  Silatech

  Feb 2012 - Nov 2012

  ITSM Developer MS Sharepont

  Requirement Gathering/Building/Testing of different modules and working on several projects to onboard new features to the platform.

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  Techno Glass

  Mar 2013 - Feb 2014

  Head of IT Service Delivery

  Managing and oversight of infrastructure, application support, and security services. Dedicated to customer satisfaction with the delivery of technical and business solutions.

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  Al Jazeera Media Network

  Mar 2014 - Mar 2016

  ServiceNow System Administrator

  Coordinated development, testing, and deployment of ServiceNow environment utilizing Agile development. Performs surface, system integration, maintenance, and support Tier 1 and Tier 2. - Responsible for Change Management and Release Management process in technology departments.- Primary responsibility for developing ServiceNow.- Working with stakeholders to Interpret user requirements, provide system configuration and design recommendations.- Routine performance of ServiceNow system administrative tasks such as account administration, application troubleshooting, system upgrading, performance monitor, complex reports, performance analytic and overall compliance with the system.- Working with stakeholders to promote adherence to the SDLC.- Developing the ticketing system on ServiceNow tailored to every department requirement.- Develop a security system, giving roles and rules to groups and users/modules and Apps (ACL).Integration with other systems such as an active directory. Show less

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  Gulf International Bank

  May 2016 - Jun 2022

  IT process automation / ServiceNow Solution Architecture

  Business Analysis- Automating processes to manage business performance and create actionable key metrics and Information Indicators. - Negotiate and challenge vendor proposals to suit the business strategy and reduce costs. - Generate a cost breakdown score value for the business/ IT that monitors and tracks CAPEX and the OPEX. Architecture- Plan and design effective business/service management solutions initiated and implemented from the strategic level to the end-users using RACI.- Using scope, processes, alternatives, and risk methodology to develop business processes architecture and fit digital transformation.System Management - Implemented Agile methodology to coordinate design sessions with business stakeholders, technical team, development team, and vendors. - Manage ServiceNow contract, license structure, and renewal terms and conditions. - Manage vendors/developers' contracts and budget management to remain cost-efficient. - Coordinate with vendor to prepare a future-state project implementation road map. Administrative - Technical implementation/ supporting ServiceNow modules ITSM, ITBM, ITOM, LDAP/SSO, service portal, HR, and security operation modules. - Regenerate the processes enhancements and plan/implement quarterly/yearly patch/upgrade activities (saving up to 60k $ annually). - Liaise/ coordinate between business/ technical personnel to ensure mutual understanding of processes and applications by creating QRG (Quick Reference Guides)/ data flows to train end-users. Along with coaching and training ITSM and ITBM best practices. - Collaborate with ServiceNow support team and vendor support to assist business stakeholders with technical issues and develop effective solutions. - Orchestrate developing ITSM, ITBM, ITOM roadmap with business stakeholders and vendors.- Gather requirements/built/test the end-to-end REST-integration for third-party applications like TFS, Solarwinds, and Dynatrace. Show less

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  Unikomm

  Jun 2022 - Dec 2022

  Digital Transformation Manager

  - Conduct an in-depth analysis to understand the IT necessities of skills and workforce.- Lead one or more teams responsible for developing and executing digital transformation activities for large-scale transformation projects such as organisational change management (OCM), B culture, proposal writing, PRD, user adoption campaigns, and statements of work (SOWs) to enable our customers to achieve their digital transformation goals.- Supports international services using ICT policies to produce actionable deliverables on specific issues, reflecting our primary responsibility for systems, licenses and security to ensure organisational and legal compliance.- Design an organisational digital metamorphosis strategy to ensure an understanding of digital development with transparent objects and timelines.- Link digital transformation activities to other workflows to fit within overall project timelines and key milestones.- Deliver Agile SDLC techniques to improve solution quality, enable flexibility and discover new growth opportunities.- Operate the digital transformation work plan through periodical statuses for improvement, issues, risks, and resource capacity.- Manage project schedules to ensure infrastructure improvement plans are completed on time and within budget.- Ensure the cost-effective purchasing of IT hardware, software, support services and contracts.- In charge of and managing ServiceNow implementation projects for our client's organisation (ITSM, ITBM, ITOM, GRC, SecOps, Field Management, HR services) with the aim of success stories.- Knowledge of ServiceNow complex processes such as and not limited to Asset Management, CMDB, ITBM, SDLC and Business & customer service catalogue.- Architect the solution structure, infrastructure and configuration, ensuring a smooth and effective implementation of ServiceNow modules and processes. Show less

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  Advance Solutions Corp. (ADVANCE)

  Feb 2023 - Sept 2024

  Sales and Alliance Manager - EMEA

  - Ensure that the Partner strategy follows the principles of Value Selling, such as the Value Prompter and Value Principles.- Take the lead in forming strategic partnerships and alliances with EMEA partners to increase regional revenue and market share.- Work closely with partners to generate new business, develop go-to-market strategies, and plan pipelines, resulting in successful project delivery to customers.- Ensure that Alliance operations are thoughtful and consistent and have proper business review governance with Advance and executive partners from regional partners.- Develop comprehensive sales strategies to help achieve the company's objectives.- Develop and implement sales strategies that drive growth in the sales pipeline and exceed quarterly revenue targets.- Build strong relationships with key clients while seeking new opportunities.- Monitor market trends and competitors' activities to identify potential business opportunities.- Work with marketing teams on both sides to build joint closed-loop demand generation plans, such as partner prospecting days, CxO Roundtables, and joint events.- Oversee the implementation of loyalty programs aimed at enhancing customer loyalty.- Negotiate and close high-value deals with top EMEA clients, increasing average deal size and improving customer satisfaction ratings.- Accelerate account growth through joint go-to-market plans, considering ServiceNow's four C requirements: Capacity, Capability, Competency, and Customer Success.- Develop capacity plans to ensure partners are well-positioned to sell the value of the Now Platform and provide successful implementations (through proper competencies, certifications, and committed co-delivery plans). Show less