Kate Lockyer

Experience

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  New Look

  Nov 2012 - Jul 2014

  Retail Management

  Purpose: To support the Store Manager with day-to-day operations, including financial targets, sales and staff supervision. I would also take on Duty Manager Responsibilities in the Manager’s absence.Achievements• Promoted to Supervisor within 3 months• Received Management ‘Shine Award’ for exceeding store targets on a regular basis- achieved over 33% vs Target• Achieved 100% Model Store for Visual Merchandising• Invited to attend regional meetings and focus groupsOther responsibilities: Overseeing achievement of seven store targets - sales per day, stock management, click and collect, order in store, store card sales, leads and customer satisfaction capture. Creating daily reports on: week to date; quarter to date and year to date sales. Assistant managing payroll; including creating weekly Rota’s against the weekly targets and the amount of set payroll hours allocated to the store, evaluating on a regular basis and adjusting where needed. Completing daily safe and tills reconciliation. Monitoring footfall versus conversion. Up selling to increase profit and revenue. Show less

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  Herb UK Ltd. The Natural Hair Colour Experts

  Jun 2014 - Mar 2016

  Customer Support Coordinator

  Purpose: To develop a client base within a Hair Cosmetics Brand, retaining custom, increasing sales performance week on week and providing Customer Support to over 1000 American and Canadian Salons.Achievements• Secured and grew client base to over 1000• Monthly Sales generated +150% vs TargetOther responsibilities: Source, recruit and retain custom, Primary telephone and email contact for all North American Salon and Public enquiries, including; Professional Orders, Delivery enquiries, Product information, Complaints handling and Stockist enquiries. Accurately communicate promotions and service to clients, including up selling. Show less

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  Kondor Ltd

  Mar 2016 - Mar 2017

  Retail Account Executive

  Purpose: To support the National Account Manager in maintaining, developing and increasing trading relationships with two leading national accounts, a Grocer and High Street Retailer-driving efficiency and profitability.Achievements• Increased Category listings-spanning Catalogues, WOW deals, Health and Wellness flyers, Gaming flyers and Christmas Gift Guide features• Increased Sales through cross category selling• Increased Sales through multi-platform selling (in store, online and catalogue)Other responsibilities: Meeting with suppliers and selecting viable product for pitching, prepare and present product data to Buyers, calculate profit margins, Sales Out Allowance and prepare promotional calendars for Buyers. Generate accurate sales forecast, collate, manage and analyse account stock, sell through rates and sales data. Work with internal departments and manufacturing sites to ensure all projects are delivered to deadline. Use retailer platforms to provide necessary documentation and product information. Show less

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  QUBA SAILS LIMITED

  Mar 2017 - Jul 2022

  Store Manager

  Purpose: Employed with the objective to improve store performanceAchievements• Year to Date Nett Growth (March to January) +38% vs Last Year• 73.26% personal sales conversion rate vs footfall• Increased promotional subscribers by 400+• Upselling and promotional drives generating £23k Nett sales• Renovated store Other Responsibilities: Store Risk Assessment, Weekly Sales reports and Analysis, Banking and Credit reconciliation, Health & Safety compliance.

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  The Ferryman Lymington LTD

  Apr 2021 - Sept 2022

  General Manager
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  UK Household Ltd

  Aug 2022 - now

  Head Housekeeper and Cook