Jelena Cosic

Experience

• 

  Model Tattoo d.o.o.

  Jun 2000 - Oct 2010

  Resources Manager

  Recruitment, selection, and hiring of personnel, contract preparation, communication with productions, participation in the creation of fashion and marketing TV campaigns (Next, mts, Coca Cola, Stark). Writing cover letters, generating invoices, and handling payments.

• 

  Slide Media d.o.o.

  May 2010 - Oct 2011

  Founder of a modeling agency

  Founder of Slide Media modeling agency, market positioning of the company, finding and establishing contacts with clients, organizing castings and auditions. Creating and managing databases, as well as creating advertisements.

• 

  International Scouting Office

  Oct 2011 - Dec 2013

  Head of Hiring

  Interviewing new candidates, finding regional engagements, maintaining and nurturing the existing alumni network of models and clients. Organizing events, travel, education, budget planning, fee calculation, and payment.

• 

  BIOIDEA

  May 2018 - Jan 2020

  Social Entrepreneurship

  Participant in the organizational team for the production of eco-friendly handmade soaps in safe houses with the aim of promoting social entrepreneurship. Providing support to participants in workshops and the development of a social franchise (Bio Soaps).

• 

  Pet Republic

  Dec 2020 - Aug 2022

  Salesperson

  Brand management and positioning, work in aquatics, receiving and writing off goods, as well as monitoring deadlines, training new employees, and field work across sales networks.

• 

  Premium Pet, Galeria

  Aug 2022 - Apr 2023

  Salesperson

  Sales, receiving and writing off goods, monitoring deadlines, creating online orders (Wolt platform), creating Excel spreadsheets for procurement, generating orders and documentation for the loyalty program, end-of-day bookkeeping.

• 

  Contact Service

  Aug 2023 - Dec 2023

  Call Center Operator

  Providing support and delivering information to customers during online and in-store purchases through inbound calls, email, and chat. Presenting and selling products from the assortment, creating orders, and opening tickets in Salesforce. Working with modern software applications such as SAP, Collab, Ameyo, Bitrix, and Slack.

• 

  Addiko Bank Srbija

  Jan 2024 - Mar 2024

  Advanced officer for control and loan verification

  Operational sector, back office, administration, and post-loan verification. Review of document accuracy, sorting, and filling out Excel documents.

• 

  Tehnomanija

  Apr 2024 - now

  Call Center Specialist

  Job responsibilities include: knowledge of technical specifications for consumer electronics, providing service information, sales, high-level communication with end-users as well as with other departments within the company. Creating invoices, processing payments, tracking payments, monitoring deliveries, and performing other administrative tasks.